Zendesk believes that phone support is a powerful way for companies to help their customers – and it should also fit easily into a multi-channel support strategy. Zendesk Talk is cloud-based call center software that helps companies provide more personalized and productive phone support. It’s integrated right into Zendesk’s multichannel support ticketing solution, allowing teams to provide phone support from the same platform they use to manage all other customer conversations.
Zendesk Talk helps organizations increase agent productivity, improve cross-channel reporting, reduce costs, and most importantly, improve the customer experience. Just 6 steps to setting up your calls!