Zendesk for Government aims to provide more efficient services and information delivery to the public by integrating easy-to-use custom-fit software solutions. Such an approach is a perfect tool for a government to respond effectively to the public’s needs by offering more secure, productive, and well-managed services.
Zendesk’s enterprise-class security features and comprehensive audits of its applications and networks ensure the protectiveness of the data. Zendesk software is authorized by The Federal Risk and Authorization Management Program (FedRAMP), which means the security assessment, authorization, and regular monitoring of Zendesk cloud products and services and their correspondence to the baseline of security standards.
Zendesk proposes a centralized solution that enhances the current system and creates efficiencies within your existing frameworks while also permitting internal and external communications integration.
Good analytics and reporting from Zendesk make the volume of requests and turnaround time visible. Zendesk’s reporting solution integrates data from every channel, which gives a deeper understanding of users and their interactions. Various functions and tools lead to improving constituent experiences that make governments trusted and reliable.
Having support teams working remotely from various locations may be challenging. Zendesk allows your teams to stay productive and connected to complete the work effectively and process all requests on time. With Zendesk for creation, sharing your information becomes easier.
You can use Zendesk Suite as an all-in-one solution for the needs of government services. The Suite is available in four packages that support every budget and stage of growth. These packages differ by several integrated help centers, AI-powered automated answers, and self-service user portals. The Zendesk Suite packages are also divided by the support team’s development phase to give the users the best experience according to agencies’ readiness.
Zendesk perfectly scales to the needs of your organization. Adding more users is easy, so you are ready to grow your support teams when it is needed.
Stay connected over different channels: messaging, live chat, social, email, or voice, so users can always reach you through the channels the most convenient for them.
With a built-in help center and community forum, Zendesk empowers users to resolve their issues themselves, economize the costs, and the support team time. Moreover, an automated ticketing system provides quick answers to most support queries that permit agents to handle more challenging issues that the robots can’t.
Use automation, AI-powered bots, workflows, and collaboration tools to provide the best user experience.
Analyze, monitor, and act based on what your users need 24/7.
Stay agile with a powerful and flexible solution that can fit your agency’s needs at any growth stage.
Every submission creates a ticket and enters a queue no matter what channel clients used, so users get a notification to confirm your support team received the request.
Zendesk Sunshine Platform (Sunshine Conversation) is the foundation beneath Zendesk that helps agencies create the best customer experiences. You can quickly configure Sunshine to meet your service needs using apps, tools, and pre-built capabilities that fit your systems to build an innovative customer experience.
Sunshine lets your teams modify Zendesk to meet your unique business needs and uses open standards and common languages, so it’s easy to create a support platform convenient for the needs of your service.
Apps and frameworks
Automation and intelligence
Use Case: https://www.zendesk.com/customer/vimeo/