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  1. Cloudfresh
  2. Google Cloud Products
  3. Customer Engagement Suite with Google AI

Customer Engagement Suite with Google AI

Formerly, Google Cloud Contact Center AI

Customer Engagement Suite with Google AI automates simple interactions and enables agents to solve issues quickly, using industry-leading AI

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When AI and Human Expertise Work Together

Modern customer interactions require more than efficiency—they need natural conversations. Customer Engagement Suite (formerly Google CCAI) provides your business with AI tools that fundamentally change daily support operations.

01

Conversational Agents Powered by Dialogflow CX

Dialogflow CX lets you build virtual agents for real-time, multichannel support. They handle complex tasks, switch between topics, and operate 24/7, significantly reducing the load on your live team. The intuitive drag-and-drop visual builder makes designing sophisticated interaction flows much easier.

02

Agent Assist

Agent Assist supports your operators directly during live calls. Features like live transcription, AI-driven summaries, and smart replies help your agents process queries faster and with higher accuracy. The result is effective issue resolution and satisfied customers.

03

Conversational Insights

This tool analyzes communication using natural language processing (NLP). It identifies key call drivers and customer sentiment, giving contact center managers the data they need to optimize team performance and improve call outcomes.

04

Contact Center AI as a Service (CCAI Platform)

CCAI is a cloud-native platform for multichannel communication between agents and customers. Built for a digital-first environment, it ensures the seamless experience modern users expect.

Discover How AI Automates CX Cloudfresh helps businesses unlock AI's potential to build smarter customer interactions. From pricing consultations to a full evaluation of your current infrastructure, we guide you through successful implementation and provide ongoing support. Get started today!
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Our team’s expertises and certifications

How Customer Engagement Suite Enhances CX

The platform transforms customer service, enabling businesses to deliver smarter, more efficient, and secure interactions.

Problem

Outdated Technology Stack

Contact centers often face delays, stalled telephony upgrades, and integration bottlenecks that slow down operations.

Solution

Seamless Integration

Customer Engagement Suite integrates smoothly with existing telephony systems and cloud platforms via APIs. Partnerships with major providers ensure scalability and protect your tech investments.

Problem

AI Implementation Struggles

Due to infrastructure limits, powerful AI tools often remain underutilized.

Solution

Advanced AI in Practice

Customer Engagement Suite delivers reliable AI capabilities for complex tasks. Virtual agents and AI analytics are optimized for real-world conditions, enhancing CX without technical barriers.

Problem

Omnichannel in Name Only

Businesses want to engage via voice, chat, email, and social media but often get stuck in single-channel execution.

Solution

True Omnichannel Integration

The platform unifies communication across voice, chat, email, and messaging. This single approach guarantees a consistent, personalized experience at all touchpoints.

Problem

Data Fragmentation

Information is scattered across systems, making it hard to find, update, and analyze.

Solution

Unified Data Management

Customer Engagement Suite unifies data through cloud integration and AI. This ensures instant access to relevant information and simplifies real-time profile management.

Problem

Rigid Business Logic

Cemented processes prevent companies from adapting quickly and building dynamic services.

Solution

Decoupled Logic

The platform's flexible architecture separates customer experience from strict business rules. You can adapt interactions quickly without being held back by legacy processes.

Problem

Infrastructure and Security

Handling sensitive data demands the highest security and compliance standards.

Solution

Uncompromising Security

Customer Engagement Suite is built on Google Cloud’s highly secure infrastructure. End-to-end encryption and strict compliance ensure sensitive data stays safe.

Ready to Transform Your Customer Experience?

Cloudfresh helps implement AI solutions that improve customer interactions and optimize team performance.

Build Highly Capable Agents

Free up your team's time for complex challenges. Provide specialists with real-time information and step-by-step guidance, and leave the routine to virtual agents.

Enable Natural Interactions

AI agents built on deep learning technologies (powered by Google Assistant) handle accurate, multi-turn conversations.

Get Actionable Insights

Analytics turn conversations into data: uncover key call drivers and track customer sentiment.

Expert Implementation

From strategy to implementation, our team of experts is here to guide you every step of the way. We tailor solutions to your needs, ensuring your virtual agents are aligned with your business goals.

Receive Full Support

Cloudfresh's commitment doesn't end at implementation. We provide ongoing support so your CX continuously evolves.

Special Conditions and Discounts

As a global Google Cloud Premier Partner, we provide access to exclusive pricing and discounts.

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