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  3. Google Contact Center AI

Google Contact Center AI

Enable rich conversational experiences with Google AI-powered technologies for the best customer satisfaction.

Google Contact Center AI

Lower cost and increase customer satisfaction with the best of Google’s AI technology.

Improve customer service with AI that understands, interacts, and talks

Contact Center AI offers natural interactions that redefine the possibilities of AI-powered conversation.

Create agents that are superheroes for your customers

Free human agents to focus on more difficult and specialized calls, providing them with real-time information, workflows, and turn-by-turn guidance.

Enable natural interactions with virtual agents

Deliver lifelike customer experiences that support accurate multi-turn conversations, built with deep learning technologies powered by Google Assistant.

Empower your teams with actionable insights

Turn your conversations into insights through analytics and reporting that uncover key call drivers, customer sentiment, and more.

Enable rich and conversational experiences with AI-powered capabilities

Virtual Agent, powered by Dialogflow CX

Dialogflow CX allows enterprise customers to create advanced Virtual Agents in minutes that seamlessly switch between topics, handle supplemental questions, and operate across multiple channels 24/7 to minimize live agent interventions. Intuitive drag & drop visual flow builder makes it easy to build and maintain sophisticated conversations. Join over 1.5 million developers using Dialogflow.

Agent Assist

Agent Assist empowers human agents with continuous support during their calls and chats by identifying intent and providing real-time, step-by-step assistance.

Insights

Uses natural language processing to identify call drivers and sentiment that helps contact center managers learn about customer interactions to improve call outcomes.