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Zendesk Sunshine

Zendesk Sunshine™ is a flexible CRM platform that effortlessly integrates with your current systems, providing a strong foundation for creating a customized customer support solution for your business.

What is Zendesk Sunshine?

Zendesk Sunshine™ is a resilient client management platform that helps you to connect all your customer data for a complete context and gives developers and admins the tools they need to build the best customer experiences.

Open and flexible

Sunshine uses open standards and common languages, so you can create custom experiences using the languages and tools you know and prefer.

Agile and simple

Unlock your agents’ potential with low to no-code tools and integrations that put full customer context at their fingertips.

Intuitive and Custom-built

Sunshine is intuitive, so your customers receive the personalized, unique support they expect from your business.

Create Innovative Customer Experiences with Cloudfresh's Expertise

With our Zendesk Professional services, you get:

  • Implementation: Offload the heavy lifting of setting up Zendesk to our expert team, and enjoy professional configuration catering to your business needs.
  • Audit & Consulting: Enhance your solution setup with a thorough review and tailored recommendations to improve workflows and drive business success.
  • Integrations development: Get a business architecture that unites Zendesk with your existing systems and is customized to your operational requirements.
  • Training: Gain essential skills through targeted training on Zendesk's key services, including Support, Chat, Talk, Guide, Explore, and Gather, making sure that your team utilizes Zendesk to its full potential.
  • Zendesk AI Support: Incorporate Zendesk AI tools into your customer support system to automate tasks, increase personalization, and build a comprehensive self-service hub for your customers.
  • Migration: Ensure a prompt and flawless migration and fine-tuning of data objects from any helpdesk services to Zendesk, backed by our continuous assistance.

Benefits of Implementing Zendesk with Cloudfresh:

  • Tailored Proof of Concept: Experience Zendesk solutions customized to meet your specific business needs
  • Special Discounts: With Cloudfresh as a Zendesk Premier Partner, you can access the wide range of discounts available for new and existing customers.
  • Industry-Wide Expertise: Leverage our specialized premier services across diverse sectors, including gaming, retail, e-commerce, software, healthcare, finance, and more.
  • Flexible Payments: Benefit from a variety of flexible payment options, including multiple currencies such as PLN, USD, EUR, UAH, CZK, and cryptocurrencies.
  • Multilingual Support: Communicate seamlessly in your preferred language with our team, proficient in English, Ukrainian, Czech, Polish, and Russian.
Try Out the Zendesk Sunshine Platform Tailored to Your Needs Let Cloudfresh create a custom solution just for you and see how it perfectly fits your business! Apply Today
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Conversational tools

Integrate multiple systems seamlessly with Sunshine Conversations to create natural and intuitive conversations as a chat with a close friend.

  • Unify messages across channels: Use a single Zendesk Sunshine API to send rich, interactive messages that work across web, mobile, and social platforms.
  • Consolidate experiences: Utilize conversation orchestration to create a cohesive chat experience that switches easily across your existing systems, bots, or third-party software.
  • Extend functionality: Conversation extensions allow you to create custom interactive experiences inside the chat window of any messaging channel. Customers can resolve their inquiries right inside the chat.

Apps and frameworks

Leverage a wide range of pre-built integrations and customizable tools to adjust workflows and personalize your customer support service just the way you need it.

  • No-Code Customization: Effortlessly tailor your Zendesk platform setup with no-code configuration tools in the Admin Center.
  • Extend your agent’s interface with custom apps: Build custom apps with the Zendesk apps framework to provide agents with the context and tools they need to work efficiently.
  • Make support access easy for customers: Integrate support directly into your mobile app, on your website, or in your game with Zendesk SDKs.

Automation and Intelligence

Make things easier for your team, speed up resolutions for customers, and improve your agent productivity.

  • Enable intelligent self-service with bots: Easily deploy bots across every channel using Zendesk Answer Bot or your own.
  • Set up a smart workflow: Use Sunshine’s workflow tools to create intelligent support flows and provide immediate resolutions with smart automations.
  • Low code customization: Streamline development and add intelligence to each customer’s journey with features like custom fields and macros.


Unify your data and automate work across systems with prebuilt and custom integrations. Connect your favorite apps in minutes and get a complete customer view that agents can take action on.

  • Benefit from pre-built apps: Quickly get started with over 1200 pre-built apps and integrations that connect to the most common systems.
  • Extend with APIs: Use a comprehensive set of APIs to extend and customize your Zendesk.
  • Create integrations: Deliver seamless CX by promptly building custom integrations between Zendesk and other systems using Conversational Data Orchestration.
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Data Management

Adjust the Zendesk data model so that it’s accessible and convenient to use. You can capture activity, like when an order is placed, and customer attributes, like their shoe size, adding all of it to a single view of the customer.

  • Get a unified view of the customer: Give your agents a single view of everything you know about a customer. Use APIs to unify information across systems like order history, loyalty status, and web activity.
  • Adjust data to your business:Tailor Zendesk to your organization’s unique structure and processes with custom objects.
  • Put the data to work: Generate reports and insights from your data to create new workflows, streamline processes, and personalize customer journeys.

Security and Privacy

Ensure your customer data is protected with Sunshine’s robust security and privacy features, offering advanced encryption, compliance with global standards, and granular access controls to maintain trust and safeguard sensitive information.

  • Scale with security: Stay ahead of compliance regulations with robust access controls, comprehensive data protection, and adherence to industry standards and best practices.
  • Safeguard Private Information: Meet privacy requirements and mitigate risks with advanced tools for data minimization and bulk data management.
  • Strengthen Security with Monitoring and Logs: Keep detailed records and monitor activities to support compliance efforts, improve security measures, and assist in recovery processes.

Why do you need
a solutions partner?

Since 2017, we've been specializing in implementation, migration, integration, audit, administration, support, and training for the best-in-class cloud solutions.

With ease, we take on the responsibility to get the most favorable terms from a vendor based on your business needs and provide the utmost care at each stage of the journey with the solution.

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