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Services – Zendesk

Zendesk

Zendesk is a leader in customer service and support solutions. Zendesk provides a complete customer service solution that is easy to use and scales with your business. It helps your agents and internal teams perform at their best. Zendesk offers robust out-of-the-box tools that are quick to set up, simple to integrate, and easy to use.

Unlock the Power of Customer Experience with Zendesk, Guided by a Trusted Partner

Our Zendesk Professional Services packages include:

  • Implementation.
  • Audit and consulting.
  • Integrations development.
  • Setting up the essentials.
  • Training and demo sessions on how to use solution.
  • Supporting AI implementation in customer support and chatbot solutions from strategy to implementation.
  • Compliance (GDPR, HIPAA, etc.) across all Zendesk products: Support, Sell, Sunshine Platform, Marketplace apps, and integrations.
  • Assistance with communication channels, phone systems, CRM, databases, and more.

When partnering with Cloudfresh, you’ll receive:

  • Free Proof of Concept: Receive a tailored first-hand experience of Zendesk features aligned with your most critical business needs.
  • Ready Service in a Short time: Cloudfresh delivers swift, result-driven solutions, providing fast responses across various channels.
  • Guided by the Best Practices: Clients in gaming, manufacturing, retail, e-commerce, healthcare, finance, insurance, and banking endorse our top-notch service.
  • Comprehensive Service Portfolio: Our team offers certified expertise in migration, analytics, change management, and more, ensuring top-quality service, cost savings, and efficiency.
  • Empowering Your Team's Expertise: We empower your teams with knowledge through audits, consultations, quarterly business reviews (QBRs), check-ins, and tailored training.
  • AI-Powered Customer Support: We're committed to enhancing customer support with AI, assisting in solution selection, successful implementation, and impact assessment.
  • Flexible Payments: Experience flexible payments with diverse options, including currency choices like PLN, USD, EUR, UAH, CZK, and cryptocurrencies.
Gain Complimentary Access to Zendesk's Features with Cloudfresh Get a tailored first-hand experience that showcases Zendesk solution in action customized to your unique business needs. All without any upfront commitment. Apply Today
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We help you deliver the best customer experience with Zendesk

As a Zendesk Premier Partner, we provide best-in-class Zendesk implementation services.

We are expert Zendesk consultants in implementing software according to customer needs, preparing your team for success, and keeping your business in sync. We help with implementation, administration, training, auditing, and sharing best practices – this is our approach to ensure that you have a path to success with Zendesk.

 

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Services

Implementation
Audit and consulting
Integrations development with other systems
Education

It’s not enough to buy good software. It’s essential to know how to use it correctly! If this is your first time setting up Zendesk, it’s best to turn to professional Zendesk consultants who have done it dozens of times for different companies and processes. We will set up your account for maximum efficiency, using best practices and experience. The list of works includes setting up the necessary Zendesk functionality and training employees.

  • Connection of communication channels (email, chat, FB messenger, Instagram DM, WhatsApp, Telegram*, Viber*)
  • Adding groups
  • Definition of user roles **
  • Setting up custom fields
  • Create organization fields
  • Creation of organizations
  • Brand building
  • Adding Support Addresses
  • Setting up work schedules
  • Creating Custom Fields for Tickets
  • Create Multiple Ticket Forms
  • Setting up email notifications
  • Setting up and creating a knowledge base
  • Automating Help Desk with Answer Bot
  • Creating triggers
  • Create Automations
  • Creating Views
  • Creating macros
  • Create SLA policies
  • Adding CSAT
  • And other settings

Zendesk Implementation Professional Services Packages

Based on our experience providing professional services, we have created pricing plans best suited for a successful start with Zendesk.

Fresh Start 699 USD/EUR
  • Zendesk Support training for admins
  • Zendesk Support training for agents
  • Q&A session
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Fresh Pro 1499 USD/EUR
  • Zendesk Support training for admins
  • Zendesk Support training for agents
  • Q&A session
  • Basic account setup
  • Сhannels connecting (email, chat, FB messenger, Instagram DM, WhatsApp, Telegram*)
  • Triggers (up to 10)
  • Views (up to 15)
  • Groups and Users (up to 5 groups and 30 agents)
  • SLA (up to 3)
  • CSAT
Get a quote
Ultra Fresh 2799 USD/EUR
  • Zendesk Support training for admins
  • Zendesk Support training for agents
  • Zendesk Explore training
  • Q&A session
  • Advanced account setup
  • Сhannels connecting (email, chat, FB messenger, Instagram DM, WhatsApp, Telegram*)
  • Triggers (up to 30)
  • Views (up to 30)
  • Groups and Users (up to 10 groups and 60 agents)
  • SLA (up to 6)
  • CSAT
  • Automation rules (up to 10)
  • Custom fields (up to 20)
  • Forms (up to 3)
  • Macros (up to 50)
Get a quote

Zendesk Auditing Professional Services Packages

Our certified Zendesk admins have deep competency in looking at Zendesk instances and quickly identifying areas for improvement.

Audit Basic 2399 USD/EUR
  • Kickoff session with Head of Support (~1.0 hour)
  • Support Agent Shadowing session (up to 3) (~3.0 hours)
  • Q&A session (~1 hour)
  • Basic account check-in:
  • - Review your organization structure: Groups, custom user fields, organization fields, organizations
  • - Review your customer support experience: Brands, support addresses, business schedules, custom ticket fields, custom email notifications
  • - Review of user access security and authentication: Security settings, end-user settings, single sign-on
  • - Review of added staff members and end users: Check routing skills, check agent roles and access
  • - Review of ticket routing and workflows: Triggers (up to 10), Automation rules (up to 10), Views, Macros, SLA policies
  • Preparing go-forward recommendations
Get a quote
Audit Advanced 4199 USD/EUR
  • Kickoff session with Head of Support (~1.0 hour)
  • Support Agent Shadowing session (up to 8) (~8.0 hours)
  • Admin Training (~1.5 hours)
  • Q&A session (~1.5 hours)
  • Advanced account check-in:
  • - Review your organization structure: Groups, custom user fields, organization fields, organizations
  • - Review your customer support experience: Brands, support addresses, business schedules, custom ticket fields, custom email notifications
  • - Review of user access security and authentication: Security settings, end-user settings, single sign-on
  • - Review of added staff members and end users: Check routing skills, check agent roles and access
  • - Review of ticket routing and workflows: Triggers (up to 30), Automations (up to 30), Views, Macros, SLA policies
  • Knowledge Base Specific Discovery
  • Preparing go-forward recommendations
Get a quote

Zendesk Support Professional Services Packages

Fresh Support High-quality support from Cloudfresh CX engineers with extensive experience in Zendesk support and implementation. 859 USD/EUR
  • Support topics:
  • - User management
  • - Management of groups
  • - Organizations management
  • - Field management
  • - Management of forms
  • - Management of views
  • - Macro management
  • - Dynamic content management
  • - SLA & Schedule management
  • - Communication with the Zendesk support service in case of errors / bugs / downtime
  • - Ticket statuses management
  • SLA: First reply time - within 1,5 hours
  • Terms of Service: Monthly fee with 12 months commitment
  • 8/5 Support
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Fresh Admin Easily manage support processes and get the most out of Zendesk with the help of professional Cloudfresh administrators. 2099 USD/EUR
  • Tasks performed by the administrator:
  • - User management: adding, deleting and editing users. Grant Access Level to Users: Light Agent, Administrator, and Agent
  • - Group management: create, delete, add users to groups
  • - Field management: add, remove and edit fields of the desired types
  • - Form management: add, delete and edit ticket forms. Granting access to agents / groups access to forms
  • - View management: adding, deleting and editing. Grant group access to views. Support for creating custom views for agents / team leads / managers / admins
  • - Macro management: add, delete and edit macros. Granting groups / agents access to macros. Support for creating personal macros for agents / team leads / managers / admins. No more than 50 macros per month
  • - Manage integrations from Zendesk Marketplace. Adding, deleting and editing. Granting access to agents / admins to integrations. Manage group access to integrations. Creating a basic assignment trigger on groups
  • - Communication with Zendesk support in case of errors / bugs / inoperability of Zendesk Suite services
  • SLA: Request processing time - within 1,5 hours
  • Terms of Service: Monthly fee with 12 months commitment. Admin engagement no more than 20 hours per mont
  • 8/5 Support
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Zendesk AI Professional Services Packages

Standard Zendesk AI Integrate AI tools into your customer support system, enhancing efficiency, and delivering superior service experiences. 199 USD/EUR
  • Zendesk AI admin training (~30m)
  • Q&A session (~30m)
  • Сonsultation on how to create an AI Bot (~30m)
  • Сonsultation on how to create an AI Answers (~30m)
  • Сonsultation on how to create an AI Flow (~30m)
  • Сonsultation on how to create AI article recommendations (~30m)
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Advanced Zendesk AI Elevate customer support with cutting-edge AI, optimizing service quality and efficiency to exceed customer expectations. 299 USD/EUR
  • Zendesk AI admin training (~30m)
  • Q&A session (~30m)
  • Сonsultation on how to create an Advanced AI Bot (~30m)
  • Сonsultation on how to create an Advanced AI Answers (~30m)
  • Сonsultation on how to create an Advanced AI Flow (~30m)
  • Сonsultation on how to create Advanced AI article recommendations (~30m)
  • Сonsultation on how to create triggers for Advanced AI Intelligent triage (~30m)
  • Сonsultation on how to create an Advanced AI macroses (~30m)
Get a quote
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