Zendesk

It’s not enough to buy good software. It’s essential to know how to use it correctly! If this is your first time setting up Zendesk, it’s best to turn to professionals who have done it dozens of times for different companies and processes. We will set up your account for maximum efficiency, using best practices and experience.   The list of works includes setting up the necessary Zendesk functionality and training employees.

• Connection of communication channels (email, chat, FB messenger, Instagram DM, WhatsApp, Telegram*, Viber*)
• Adding groups
• Definition of user roles **
• Setting up custom fields
• Create organization fields
• Creation of organizations
• Brand building
• Adding Support Addresses
• Setting up work schedules
• Creating Custom Fields for Tickets
• Create Multiple Ticket Forms
• Setting up email notifications
• Setting up and creating a knowledge base
• Automating Help Desk with Answer Bot
• Creating triggers
• Create Automations
• Creating Views
• Creating macros
• Create SLA policies
• Adding CSAT
• And other settings

We often hear from customers that they have been using Zendesk for a long time but feel that their processes and software can work better. Usually, this is true. Incorrect design of processes in Zendesk, inefficient use of functionality, and partial integration of channels negatively affect the customer experience you can offer your customers. We offer our audit and consulting services to help you improve your use of Zendesk and look at your processes from the outside. As part of the audit, we are working to study your account settings and identify areas for growth to use Zendesk to its full potential.   Audit work includes:

• Analysis of your current Zendesk account settings
• Agent Shadowing
• Additional training materials for administrators or agents
• A detailed audit report with a list of identified potential improvements for your Support team

Zendesk has a wide range of APIs to help you integrate it with third-party systems (Telephony, CRM, ERP, Billing, etc.) for better customer service.   Some solutions are available in the list to better understand the integration of Zendesk with other services:

• Support API, NPS API, and JIRA Integration API to work with tickets, users, and organizations and manage ticket workflows.
• Help Center API for Help Center, Knowledge base, and Community.
• Chat API, Real Time Chat API, Chat Conversations API for live chat and messaging.
• Talk API, Talk Partner Edition API for call center software.
• Sell API, Sync API, Firehose API, and Search API for sales force automation.
• Custom Objects API, Profiles API, and Events API to connect and understand all your customer data wherever it lives.

Therefore, if you have an integration request, we will analyze your business and technical requirements, build the solution architecture and develop it for you.

Zendesk is a comprehensive solution for providing the best customer experience and therefore includes many services: Support, Chat, Talk, Guide, Explore, Gather.   Self-learning the functionality can be time-consuming, so we suggest you take a training session with Cloudfresh experts. With us, you will learn all the necessary information about the functionality and configuration of a particular Zendesk service and save time for faster system deployment.