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Services – Zendesk

Zendesk

Zendesk is a leader in customer service and support solutions. Zendesk provides a complete customer service solution that is easy to use and scales with your business. It helps your agents and internal teams perform at their best. Zendesk offers robust out-of-the-box tools that are quick to set up, simple to integrate, and easy to use.

We help you deliver the best customer experience with Zendesk

As a Zendesk Premier Partner, we provide best-in-class services for any Zendesk implementation.

We are experts in implementing software according to customer needs, preparing your team for success, and keeping your business in sync. We help with implementation, administration, training, auditing, and sharing best practices – this is our approach to ensure that you have a path to success with Zendesk.

 

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Services

Implementation
Audit and consulting
Integrations development with other systems
Education

It’s not enough to buy good software. It’s essential to know how to use it correctly! If this is your first time setting up Zendesk, it’s best to turn to professionals who have done it dozens of times for different companies and processes. We will set up your account for maximum efficiency, using best practices and experience.   The list of works includes setting up the necessary Zendesk functionality and training employees.

  • Connection of communication channels (email, chat, FB messenger, Instagram DM, WhatsApp, Telegram*, Viber*)
  • Adding groups
  • Definition of user roles **
  • Setting up custom fields
  • Create organization fields
  • Creation of organizations
  • Brand building
  • Adding Support Addresses
  • Setting up work schedules
  • Creating Custom Fields for Tickets
  • Create Multiple Ticket Forms
  • Setting up email notifications
  • Setting up and creating a knowledge base
  • Automating Help Desk with Answer Bot
  • Creating triggers
  • Create Automations
  • Creating Views
  • Creating macros
  • Create SLA policies
  • Adding CSAT
  • And other settings

Service packages

Based on our experience providing professional services, we have created pricing plans best suited for a successful start with Zendesk.

Fresh Start 499 USD
  • Zendesk Support training for admins
  • Zendesk Support training for agents
  • Q&A session
Get a quote
Fresh Pro 1099 USD
  • Zendesk Support training for admins
  • Zendesk Support training for agents
  • Q&A session
  • Basic account setup
  • Сhannels connecting (email, chat, FB messenger, Instagram DM, WhatsApp, Telegram*)
  • Triggers (up to 10)
  • Views (up to 15)
  • Groups and Users (up to 5 groups and 30 agents)
  • SLA (up to 3)
  • CSAT
  • *Telegramio 2 months free
Get a quote
Ultra Fresh 2399 USD
  • Zendesk Support training for admins
  • Zendesk Support training for agents
  • Zendesk Explore training
  • Q&A session
  • Advanced account setup
  • Сhannels connecting (email, chat, FB messenger, Instagram DM, WhatsApp, Telegram*)
  • Triggers (up to 30)
  • Views (up to 30)
  • Groups and Users (up to 10 groups and 60 agents)
  • SLA (up to 6)
  • CSAT
  • Automation rules (up to 10)
  • Custom fields (up to 20)
  • Forms (up to 3)
  • Macros (up to 50)
  • *Telegramio 3 months free
Get a quote
Get a free consultation

Benefits of Cloudfresh cooperation

Ready service in a short time

We will help you implement a solution that will bring results. We do all the hard work so you can reduce your deployment time and payback time.

Best implementation practices

Our partnership goes beyond software. We have clients who testify to our professionalism and use our training and experience to provide you with the highest quality service.

Expertise of your team

We provide training opportunities for your teams, so you are equipped with product knowledge to run smoothly. We offer a wide range of services: from auditing and consulting to training your employees according to your needs.

First-class support

We provide individual help and guidance for your changing business needs and dynamic technical environment.

Multilingual

We will help you in your language. Our team speaks English, Ukrainian, Czech, Slovak, and Russian.

Complexity of services

With us, you will receive a full range of services designed for you and meet your requirements.

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