The Google Workspace methodology is a four-phase model for customer success: excite, enable, expand, embed. We engage with executive sponsors during the excitement phase to understand the customer’s key business objectives. We deliver workshops to inform decisions, scope, and plan the project.
The enable phase involves the technical deployment where we migrate the customer from their legacy or another cloud platform to Google Workspace. Here we also execute the training, communications, and support plans.
The expansion phase is all about growing user adoption of Google Workspace services.
This is done by providing training, optimizing support, and transforming business processes.
Finally, the embed phase aims to solidify Google Workspace into the customer’s business operations. By measuring impact and promoting success stories, we can help customers innovate continuously.
At each phase, we have different services and assets designed to ensure success on the platform with high adoption and return on investment.