- Cloudfresh
- Google Cloud Products
- The GenAI future is here
The GenAI future is here
Don’t lag behind — be part of it.
Discover what’s next with Google Cloud’s GenAI, supported by Cloudfresh. We’re here to help you navigate the change with confidence and create a strategy that brings innovation and business results. Let’s dive in!
How to Implement GenAI
To give you a solid grasp of how to implement GenAI across your products or services, below is the roadmap we use with every Cloudfresh customer.
Use Case: Insure Your Future with GenAI
Imagine a chatbot that does more than just reply — it understands, reasons, and acts according to strict rules. For an insurance company, Google Cloud Vertex AI Agent Builder with capabilities to ground the replies on procedures and regulations can reshape customer interactions and ensure efficiency, accuracy, and compliance.
Primary Case: Uninsured Vehicle Correspondence
In the insurance industry, dealing with customer inquiries and compliance issues can be time-consuming and prone to errors. Google Cloud AI services can provide much-needed relief.
- Initial Contact: A customer queries whether their car has third-party liability insurance. The chatbot parses the handwritten request via OCR and comprehends the context of the message.
- Verification Process: The chatbot cross-references the insurance policy with company databases to validate the information.
- Compliance Notification: If the car is uninsured, the chatbot generates and sends a notification letter, informing the customer of their non-compliance and the associated fines. This includes the account number for fine payment.
- Handling Disputes: If the customer disputes the claim by providing a scan of their policy, the chatbot verifies the policy with insurance companies to confirm its authenticity.
Secondary Case: Ownership Disputes
- Owner Verification: When a customer indicates they are not the car owner and have sold the vehicle, the chatbot verifies this claim with the relevant authorities.
- Policy Obligations: The chatbot checks if the new owner has the necessary insurance policy and determines the liable party for the fine.
- Exemptions and Reductions: If the customer claims exemptions (e.g., disability), the chatbot reviews applicable public rules and regulations to decide on fine reductions or waivers.
Business Outcomes
Such automation built atop GCP AI services:
- Reduces human error, triggering a decrease in the number of disputes and saving costs associated with their resolution.
- Speeds up response times, enhancing customer experience and increasing the likelihood of repeat purchases and word-of-mouth referrals.
- Ensures compliance with national regulations and policies, helping you avoid both financial and reputational damage.
AIm High with Cloudfresh Guidance
From the very outset to the Proof-of-Value stage and beyond, Cloudfresh is here to support your adventure and success with Google Cloud. As your AI partner, our commitment includes expert guidance, customized implementation, creation of PoC and PoV, adoption and integration with your underlying IT infrastructure, and continuous support to ensure you don’t miss out on a single GenAI capability.
Ready to Refresh with GenAI?
Our consultation caters to everyone, whether you’re a Google Cloud ML/AI freshman, just getting started, or aiming to up your game.
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