Vita Usatiuk
Vita Usatiuk is a customer experience expert who’s been helping companies level up their support systems using Zendesk for half a decade. As a Zendesk Knowledge Carrier, she’s earned certifications in Explore/Analytics, Agent Workspace, Messaging, and Foundational Support—and she knows the platform inside and out.
She’s worked with organizations in IT, Finance, Healthcare, E-commerce, and Travel, helping make support operations actually supportive—that is, clean, efficient, and built for scale. Whether it’s a startup figuring things out or an enterprise reshuffling its global setup, she brings the same thoughtful, hands-on approach.
In terms of workflows, Vita has a gift for turning disconnectedness into manageability. Her sessions, such as Personalize CX, Grow Loyalty and Revenue with Zendesk’s Flexible Platform: Demo, are known for being eye-opening, and teams consistently walk away with tools they can use right away. She’s also a regular speaker and contributor at company and partner events, where she shares insights and helps others get the most out of Zendesk.
