“Using Google Workspace, our employees can enjoy easy collaboration, improved productivity, streamlined communication, reduced costs, enhanced security, and more. Additionally, the cloud-based nature of Google Workspace allows for flexible access from anywhere and easy scalability as the company grows.We are happy to cooperate with Cloudfresh and look forward to a prompt, professional response to the issues that arise.”
About the client: TeleSoftas is a leading product engineering and consultancy company in the Baltic region. Its business model extends the definition of an outsourcing company as, for almost 20 years, it has served as a technical partner, providing full engineering solutions to its clients.
TeleSoftas developed over 400 transformative software solutions in various sectors, including telecoms, healthcare, logistics, transport, e-commerce, and finance for businesses worldwide. In 2022 TeleSoftas joined Estonian Tech giant Helmes Group and established a community of over 1500 IT specialists and business professionals.
Project start date: 3 May 2022
Project end date: 20 June 2022
Challenge: Telesoftas is a sophisticated Google Workspace (further, GWS) user, having worked for a long time with a Business Starter edition (formerly, G Suite Basic). However, the existing plan did not cover all the company’s requests, and the team was struggling with various limitations:
Solution: While looking for possibilities to resolve the company’s needs, Telesoftas started to work with Cloudfresh, which helped find the most relevant GWS edition to meet the above-listed requests. The most suitable plan appeared to be the Enterprise edition, rich with the most advanced functionalities. Cloudfresh GWS-certified team provided the consultations and training for the administrators about the additional helpful features covered by this plan, such as:
Consequently, after the provided training, and technical support, the Telesoftas tech specialists acquired all the necessary expertise to maintain and manage the GWS services according to enterprise-grade security and protection. They got the maximum from the functionalities with the centralized management through Admin Console, where the admin can perform actions on users, accesses, devices, domains, security, billing, etc., all-in-one-place.
And what were the essential advantages for the other company’s teams? Firstly, Telesoftas workers can finally store all their working documents in Google Drive with the Enterprise plan due to the unlimited storage. The teams are even using Drive as a backup service for the information stored on local PCs, which gives the company confidence in the safety and security of its information, files, and other important data.
From now, the company resolved all the requests about the virtual hangouts and started its way to establish the most productive meeting experience in Google Meet:
The company teams actively started using Shared Drives, which made workflows and collaboration much more manageable when somebody leaves the company, so there is no need to transfer ownership anymore. Additionally, it pushed Telesoftas to optimize the structure of the documents and perform a cleanup.
As an additional bonus to all these advantages, the Telesoftas team gained the enterprise level of security and management with such features as Data Loss Prevention, Access Transparency, and Context-Aware access.
Results: As a result of the transition to the GWS Enterprise edition, the Telesoftas team managed to:
“Using Google Workspace, our employees can enjoy easy collaboration, improved productivity, streamlined communication, reduced costs, enhanced security, and more. Additionally, the cloud-based nature of Google Workspace allows for flexible access from anywhere and easy scalability as the company grows.We are happy to cooperate with Cloudfresh and look forward to a prompt, professional response to the issues that arise.” Reda Aleksandravičienė, Business Office Manager
Cloudfresh Role: The GWS-certified specialists from Cloudfresh teams provided consultations and helped to configure the most relevant edition. In addition, the company provided Telesoftas with technical support through all of the stages of the transition to the new plan.
Cloudfresh team also held an individual training for the Telesoftas’ administrators and presented advanced features, such as the Investigation tool, Beyondcorp, Alert Center, and Dashboards.
The Cloudfresh response time was speedy; the team quickly answered all the requests. For example, Cloudfresh was able to give Telesoftas 5 additional licenses within 5 minutes. Both technical and sales support have been implemented with an excellent attitude and proficiency.
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