“Using Google Workspace, our employees can enjoy easy collaboration, improved productivity, streamlined communication, reduced costs, enhanced security, and more. Additionally, the cloud-based nature of Google Workspace allows for flexible access from anywhere and easy scalability as the company grows.We are happy to cooperate with Cloudfresh and look forward to a prompt, professional response to the issues that arise.”
Reda AleksandravičienėBusiness Office Manager
How Telesoftas Strengthen Their Performance with Google Workspace Enterprise Edition
About the client:TeleSoftas is a leading product engineering and consultancy company in the Baltic region. Its business model extends the definition of an outsourcing company as, for almost 20 years, it has served as a technical partner, providing full engineering solutions to its clients.
TeleSoftas developed over 400 transformative software solutions in various sectors, including telecoms, healthcare, logistics, transport, e-commerce, and finance for businesses worldwide. In 2022 TeleSoftas joined Estonian Tech giant Helmes Group and established a community of over 1500 IT specialists and business professionals.
Project start date: 3 May 2022
Project end date: 20 June 2022
Challenge: Telesoftas is a sophisticated Google Workspace (further, GWS) user, having worked for a long time with a Business Starter edition (formerly, G Suite Basic). However, the existing plan did not cover all the company’s requests, and the team was struggling with various limitations:
There was not enough storage on the Drive
It was impossible to host meetings with all employees at once
The video recording was missing
There were document ownership issues when a person left the company
The company needed to get the effective centralized management
Solution: While looking for possibilities to resolve the company’s needs, Telesoftas started to work with Cloudfresh, which helped find the most relevant GWS edition to meet the above-listed requests. The most suitable plan appeared to be the Enterprise edition, rich with the most advanced functionalities. Cloudfresh GWS-certified team provided the consultations and training for the administrators about the additional helpful features covered by this plan, such as:
Investigation tool: to enable admins with a deep knowledge of identifying and taking action on security and privacy issues in the company domain.
BeyondCorp: to manage secure access to applications and resources with high data protection.
Alert Center: to see the list of alerts affecting the Telesoftas’ domain in detail.
Dashboards: to see and effectively analyze users’ Workspace core services and apps installed or turned on in the Google Admin console.
Consequently, after the provided training, and technical support, the Telesoftas tech specialists acquired all the necessary expertise to maintain and manage the GWS services according to enterprise-grade security and protection. They got the maximum from the functionalities with the centralized management through Admin Console, where the admin can perform actions on users, accesses, devices, domains, security, billing, etc., all-in-one-place.
And what were the essential advantages for the other company’s teams? Firstly, Telesoftas workers can finally store all their working documents in Google Drive with the Enterprise plan due to the unlimited storage. The teams are even using Drive as a backup service for the information stored on local PCs, which gives the company confidence in the safety and security of its information, files, and other important data.
From now, the company resolved all the requests about the virtual hangouts and started its way to establish the most productive meeting experience in Google Meet:
The company can host 300 participants in the virtual meetings in Google Meet, while previously, Telesoftas needed to switch to other solutions to enable all the company’s employees to join the hangouts.
The teams got the meeting recording option, which is very easy to manage, and all the recorded files automatically appear in the original meeting invite and on Drive.
During the online gathering, the workers got the voting option and the possibility to split people into several breakout rooms to brainstorm on projects.
Telesoftas also got the opportunity to monitor the quality of meetings, which helps to troubleshoot network issues.
The company teams actively started using Shared Drives, which made workflows and collaboration much more manageable when somebody leaves the company, so there is no need to transfer ownership anymore. Additionally, it pushed Telesoftas to optimize the structure of the documents and perform a cleanup.
As an additional bonus to all these advantages, the Telesoftas team gained the enterprise level of security and management with such features as Data Loss Prevention, Access Transparency, and Context-Aware access.
Results: As a result of the transition to the GWS Enterprise edition, the Telesoftas team managed to:
Set up enterprise-grade meetings with up to 500 participants and live streaming conducting efficient meetings with partners, clients and colleagues.
Record and share Google Meet virtual sessions in Drive, and build the most productive meeting experience with advanced Google Meet features.
Store, search, and access files within Shared drives, which makes it easier to deal with the case when the employee leaves the company
Work with unlimited storage in Google Drive, and even use it as a PC backup.
Maintain the Google Workspace services and company domains effectively practicable by having well-educated administrators.
Enable all the teams with the most advanced security and protection of their data, files, and other information.
“Using Google Workspace, our employees can enjoy easy collaboration, improved productivity, streamlined communication, reduced costs, enhanced security, and more. Additionally, the cloud-based nature of Google Workspace allows for flexible access from anywhere and easy scalability as the company grows.We are happy to cooperate with Cloudfresh and look forward to a prompt, professional response to the issues that arise.” Reda Aleksandravičienė, Business Office Manager
Cloudfresh Role: The GWS-certified specialists from Cloudfresh teams provided consultations and helped to configure the most relevant edition. In addition, the company provided Telesoftas with technical support through all of the stages of the transition to the new plan.
Cloudfresh team also held an individual training for the Telesoftas’ administrators and presented advanced features, such as the Investigation tool, Beyondcorp, Alert Center, and Dashboards.
The Cloudfresh response time was speedy; the team quickly answered all the requests. For example, Cloudfresh was able to give Telesoftas 5 additional licenses within 5 minutes. Both technical and sales support have been implemented with an excellent attitude and proficiency.
"Google Meet hardware is intuitive, easy to install, and easy to use from a user's perspective. It allowed us to improve the quality of video meetings for company employees significantly. Cloudfresh's experience and technical expertise allowed us to quickly equip our meeting rooms and get comprehensive answers to all questions. The team was fully involved in the process, quickly processed requests, and rolled out the high-quality Google Meet software."
Andriy KosovaiHead of IT Infrastructure and Operations
"We are delighted with the chosen solution. In a relatively short period, we have significantly improved the cooperation of our teams, gained access to many new features, and can safely guarantee the security of all information and files used by colleagues. Thanks to the Cloudfresh team, we quickly figured out all the necessary aspects of using Workspace and set up our workflows efficiently. We are now working more productively in a secure and flexible environment."
"Google Cloud Platform for us is a service that allows us to quickly scale a separate progressive service for our partners dozens of times faster and flexibly manage the capacities needed at a certain moment. Cloudfresh technical support quickly helped to solve problems with API limits. The team always tries to solve and deal with problems quickly. In addition, Cloudfresh helped optimize financial costs, which contributed to developing a different project direction."