1. Cloudfresh
  2. Zendesk Products
  3. Zendesk Support Suite

Zendesk Support Suite

The complete customer service solution that meets customer needs sets your team up for success and keeps your business in sync.

Unlock the Power of Customer Experience with Zendesk, Guided by a Trusted Partner

Our Zendesk Professional Services packages include:

  • Implementation.
  • Audit and consulting.
  • Integrations development.
  • Setting up the essentials.
  • Training and demo sessions on how to use solution.
  • Supporting AI implementation in customer support and chatbot solutions from strategy to implementation.
  • Compliance (GDPR, HIPAA, etc.) across all Zendesk products: Support, Sell, Sunshine Platform, Marketplace apps, and integrations.
  • Assistance with communication channels, phone systems, CRM, databases, and more.

When partnering with Cloudfresh, you’ll receive:

  • Free Proof of Concept: Receive a tailored first-hand experience of Zendesk features aligned with your most critical business needs.
  • Ready Service in a Short Time: Cloudfresh delivers swift, result-driven solutions, providing fast responses across various channels.
  • Guided by the Best Practices: Clients in gaming, manufacturing, retail, e-commerce, healthcare, finance, insurance, and banking endorse our top-notch service.
  • Comprehensive Service Portfolio: Our team offers certified expertise in migration, analytics, change management, and more, ensuring top-quality service, cost savings, and efficiency.
  • Empowering Your Team's Expertise: We empower your teams with knowledge through audits, consultations, quarterly business reviews (QBRs), check-ins, and tailored training.
  • AI-Powered Customer Support: We're committed to enhancing customer support with AI, assisting in solution selection, successful implementation, and impact assessment.
  • Flexible Payments: Experience flexible payments with diverse options, including currency choices like PLN, USD, EUR, UAH, CZK, and cryptocurrencies.
Gain Complimentary Access to Zendesk's Features with Cloudfresh Get a tailored first-hand experience that showcases Zendesk solution in action customized to your unique business needs. All without any upfront commitment. Apply Today
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Align your teams and technology to bring ease to customers, increase your team's productivity, and identify ways to grow your business.

Make things simple for your clients

Provide clients with conversational support in convenient ways so that they may quickly find the answers they require.

  • Messaging. No matter how people interact, the dialogue remains connected (over messaging, live chat, social, email, or voice).
  • Help center and community forum. Consumers may handle problems at their own pace, which cuts down on the time professionals take to address them.
  • AI. Zendesk uses chatbots to provide clients with rapid responses, increase the brainpower of your workers, and save your company time and money.

Prepare your teams for success

Support your internal teams, agents, and admins in producing their finest work. Zendesk offers robust, pre-configured, simple solutions to set up and utilize.

  • Manage customer tracking, prioritization, and responses with a single, unified agent workspace.
  • Save agents time using tools for cooperation that effectively link with internal and external partners.
  • Use built-in routing and intelligence to gather important information and minimize data entry.
  • Integrate knowledge management to give your content managers more power.

Keep your business in sync

  • Use our robust integration options, including code and no-code functionality, to incorporate all pertinent customer data.
  • Observe, track, and respond based on what your customers require. With simple analytics and reporting, it functions across third-party, sales, and service systems.

Zendesk Pricing

Suite Team $55

per agent month billed annually

  • Messaging across web, mobile and social. Email, voice, SMS, and live chat support.
  • Help center for agents. 1 default language.
  • Industry-leading ticketing system.
  • Out-of-the-box reporting and analytics.
  • Easy-to-set-up automation & workflows.
Suite Growth $89

per agent month billed annually

  • Help center for agents and help center for end-customers (up to 5) - knowledge management capabilities include customizable article lists, searches, filters, and labels.
  • CSAT & follow-up survey.
  • Possibility to install a Service Level Agreement (SLA).
  • Ability to create your own Private custom apps & integrations.
Suite Professional $115

per agent month billed annually

  • Personal chains in correspondence - Side conversation. The ability for agents to freely invite other people from the company and from outside to collaborate on tickets without interrupting the main flow of correspondence in the ticket.
  • Ability to set working hours schedule.
  • Redirection based on the position of an expert (Automatic redirection of incoming chat remarks or messages to assigned agents using support triggers).
  • Custom analytics. Ability to create custom metrics, charts, filters, and Zendesk dashboards on a hover-and-click basis in the analytics module.
  • Opportunities to create forums and communities.


"For us, the experience with Zendesk was new. We learned a lot in a short time. The tools themselves aren't always intuitive, but we've made it with the support of Cloudfresh and many articles in the Zendesk Knowledge Base."

Read the case
Taisiya Nasretdinova CEO at ICANHELPHOST

"Zendesk has opened up new opportunities for Rozetka and helped bring the company's ideas to life quickly and with fewer resources. Now the team is using more advanced trending technologies that affect the efficiency of the support department and the whole company."

Read the case
Natalia Vovk Head of Written Appeals Department
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01 What is Zendesk?
02 Does Zendesk have API integration?
03 What is Zendesk voice?
04 What is a Zendesk knowledge base?
05 How much does Zendesk cost?
06 Which professional services do you offer?

Why do you need
a solutions partner?

Since 2017, we've been specializing in implementation, migration, integration, audit, administration, support, and training for the best-in-class cloud solutions.

With ease, we take on the responsibility to get the most favorable terms from a vendor based on your business needs and provide the utmost care at each stage of the journey with the solution.

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