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Zendesk Support

Scalable customer service software that’s ready to use right out of the box and connects to your entire business.

Power up your customer support with Zendesk

Give your teams what they need, so your customers get what they want. The Zendesk Suite offers customizable, scalable customer service software that’s ready to use right out of the box and connects to your entire business.

Customer support software for any business, any size

Provide support across channels

Solve customer support tickets via web, email, phone, SMS, and social media— all in one place.

Save time and lower costs

Quick and easy setup allows you to grow effectively over time.

Enhance productivity

Use workflows, automation, and AI to route your tickets to the right agent.

Boost customer satisfaction

Assist customers with online tickets by using better intel and less manual work.

Cloudfresh the official Zendesk Premier and Implementation Partner


Zendesk Packages

Everything you need for better service

Suite Team $49 per agent/month billed annually
  • Messaging across web, mobile and social. Email, voice, SMS, and live chat support
  • Help center for agents. 1 default language
  • Industry-leading ticketing system
  • Out-of-the-box reporting and analytics
  • Easy-to-set up automations & workflows
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Suite Growth $79 per agent/month billed annually
  • Help center for agents and help center for end-customers (up to 5). Knowledge management capabilities with customizable article lists, searches, filters, and article labels
  • CSAT & follow-up survey
  • Possibility to install a Service Level Agreement (SLA)
  • Ability to to create your own Private custom apps & integrations
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Suite Professional $99 per agent/month billed annually
  • Personal chains in correspondence - Side conversation. The ability for agents to freely invite other people from the company and from outside to collaborate on tickets without interrupting the main flow of correspondence in the ticket
  • Ability to set working hours schedule
  • Redirection based on the position of an expert (Automatic redirection of incoming chat remarks or messages to assigned agents using support triggers)
  • Custom analytics. Ability to create custom metrics, charts, filters, and dashboards on a hover-and-click basis in the analytics module
  • Opportunities to create forums and communities
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Suite Enterprise $150 per agent/month billed annually
  • Custom Roles and Permissions - Define and assign agent roles to suit your organizational structure and workflow
  • Managed mode - determines the order in which agents process tickets, directing them from one ticket to another, preventing arbitrary selection, and helps to reduce response time and processing time
  • Ability to set up multiple work hours schedules
  • Workflows for approving and publishing articles in the Help Center. Scheduled publication and review of articles
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