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Zendesk Support Suite

The complete customer service solution that meets customer needs sets your team up for success and keeps your business in sync.

Align your teams and technology to bring ease to customers, increase your team's productivity, and identify ways to grow your business.

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Make things simple for your clients

Provide clients with conversational support in convenient ways so that they may quickly find the answers they require.

  • Messaging. No matter how people interact, the dialogue remains connected (over messaging, live chat, social, email, or voice).
  • Help center and community forum. Consumers may handle problems at their own pace, which cuts down on the time professionals take to address them.
  • AI. Zendesk uses chatbots to provide clients with rapid responses, increase the brainpower of your workers, and save your company time and money.

Prepare your teams for success

Support your internal teams, agents, and admins in producing their finest work. Zendesk offers robust, pre-configured, simple solutions to set up and utilize.

  • Manage customer tracking, prioritization, and responses with a single, unified agent workspace.
  • Save agents time using tools for cooperation that effectively link with internal and external partners.
  • Use built-in routing and intelligence to gather important information and minimize data entry.
  • Integrate knowledge management to give your content managers more power.

Keep your business in sync

  • Use our robust integration options, including code and no-code functionality, to incorporate all pertinent customer data.
  • Observe, track, and respond based on what your customers require. With simple analytics and reporting, it functions across third-party, sales, and service systems.

Zendesk Pricing

Suite Team $55

per agent month billed annually

  • Messaging across web, mobile and social. Email, voice, SMS, and live chat support.
  • Help center for agents. 1 default language.
  • Industry-leading ticketing system.
  • Out-of-the-box reporting and analytics.
  • Easy-to-set-up automation & workflows.
Suite Growth $89

per agent month billed annually

  • Help center for agents and help center for end-customers (up to 5) - knowledge management capabilities include customizable article lists, searches, filters, and labels.
  • CSAT & follow-up survey.
  • Possibility to install a Service Level Agreement (SLA).
  • Ability to create your own Private custom apps & integrations.
Suite Professional $115

per agent month billed annually

  • Personal chains in correspondence - Side conversation. The ability for agents to freely invite other people from the company and from outside to collaborate on tickets without interrupting the main flow of correspondence in the ticket.
  • Ability to set working hours schedule.
  • Redirection based on the position of an expert (Automatic redirection of incoming chat remarks or messages to assigned agents using support triggers).
  • Custom analytics. Ability to create custom metrics, charts, filters, and Zendesk dashboards on a hover-and-click basis in the analytics module.
  • Opportunities to create forums and communities.


"We love Asana for its simplicity. It has many features, but what is most important - you can use key features (like projects and planning) after 30 minutes of experience with Asana. The implementation of Asana in our agency was almost trouble-free. After almost 5 years of using Asana, we still think it was one of the biggest game changers to our organization."

Read the case
Robert Polak CEO at 4PEOPLE

"Zendesk has opened up new opportunities for Rozetka and helped bring the company's ideas to life quickly and with fewer resources. Now the team is using more advanced trending technologies that affect the efficiency of the support department and the whole company."

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Natalia Vovk Head of Written Appeals Department


01 What is Zendesk?
02 Does Zendesk have API integration?
03 What is Zendesk voice?
04 What is a Zendesk knowledge base?
05 How much does Zendesk cost?
06 Which professional services do you offer?

Why do you need
a solutions partner?

Since 2017, we've been specializing in implementation, migration, integration, audit, administration, support, and training for the best-in-class cloud solutions.

With ease, we take on the responsibility to get the most favorable terms from a vendor based on your business needs and provide the utmost care at each stage of the journey with the solution.

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