Zendesk professional services

Implementing Zendesk for the first time can be daunting, but it doesn’t have to be. By offloading the heavy lifting to our expert team, you can enjoy a professionally configured environment tailored to your unique business needs. With over 1500+ professionals having successfully leveraged our specialized services, our team of engineers brings a wealth of experience and best practices to ensure your setup is optimized for efficiency and effectiveness.

We understand that your primary goal is to enhance customer support and streamline operations quickly. That’s why our comprehensive implementation service is designed to get your Zendesk solution up and running in just 4 weeks. This includes full setup and training for your agents, ensuring you see a rapid return on your investment. Our team handles everything from configuring essential functionalities to training your employees, making sure they are equipped to use Zendesk to its full potential.

Our implementation services include:

• Connection of communication channels (email, chat, FB messenger, Instagram DM, WhatsApp, Telegram*, Viber*)
• Adding groups
• Definition of user roles **
• Setting up custom fields
• Create organization fields
• Creation of organizations
• Brand building
• Adding Support Addresses
• Setting up work schedules
• Creating Custom Fields for Tickets
• Create Multiple Ticket Forms
• Setting up email notifications
• Setting up and creating a knowledge base
• Automating Help Desk with Answer Bot
• Creating triggers
• Create Automations
• Creating Views
• Creating macros
• Create SLA policies
• Adding CSAT
• And other settings

Over time, many customers find that their use of Zendesk could be more efficient and impactful. Often, this stems from process design flaws, inefficient use of functionality, or incomplete integration of channels. As a trusted Zendesk partner, we offer comprehensive audit and consulting services to help you enhance your Zendesk implementation and optimize your customer support processes.

Our audit services are designed to provide an external expert perspective on your current setup, identifying areas for improvement to fully leverage Zendesk’s capabilities. By analyzing your account settings, shadowing agents, and providing additional training materials, we ensure your team is equipped with the best practices and tools for success. Our goal is to maximize your customer service tech stack and improve workflows, driving business ROI and enhancing CX and customer loyalty.

As part of our audit and consulting services, we offer:

• Analysis of your current Zendesk account settings
• Agent Shadowing
• Additional training materials for administrators or agents
• A detailed audit report with a list of identified potential improvements for your Support team

Enjoy a tailored business architecture that unites Zendesk with your current systems, customized to your specific operational requirements. We handle the complexities of integration so your team can focus on what they do best—delivering exceptional customer service. Our solutions facilitate quicker and more efficient job completion, enhancing overall productivity.

Here are some of the key Zendesk integrations we offer:

• Support API, NPS API, and JIRA Integration API to work with tickets, users, and organizations and manage ticket workflows.
• Help Center API for Help Center, Knowledge base, and Community.
• Chat API, Real Time Chat API, Chat Conversations API for live chat and messaging.
• Talk API, Talk Partner Edition API for call center software.
• Sell API, Sync API, Firehose API, and Search API for sales force automation.
• Custom Objects API, Profiles API, and Events API to connect and understand all your customer data wherever it lives.

When you have an integration request, we will thoroughly analyze your business and technical requirements, develop a solution architecture, and build it for you, ensuring a smooth and efficient integration process.

Zendesk offers a wide range of services designed to provide the best customer experience, including Support, Chat, Talk, Guide, Explore, and Gather. Navigating these features on your own can be time-consuming. That’s why we recommend taking a training session with Cloudfresh experts. Our tailored Zendesk consultancy provides you with essential knowledge about the functionality and configuration of each Zendesk service, expediting your system deployment and maximizing efficiency.

With our training, you will:

• Acquire vital skills through targeted training on Zendesk’s key services, making sure your team utilizes Zendesk to its full potential.
• Equip your agents and admins with the expertise needed to implement, use, and customize Zendesk tools effectively, decreasing TCO and increasing business revenue.

Enhance your customer support with our Zendesk AI services, designed to automate tasks, increase personalization, and build a robust self-service hub. Our AI packages transform your support experience, making it smarter, faster, and more efficient.

With our Zendesk AI professional packages, you can:

• Automate support team operations: Categorize, prioritize, and route tickets automatically.
• Personalize responses: Generate custom responses based on data and interactions.
• Provide customers with an advanced self-service: Offer an AI-driven self-service portal for quick answers.
• Leverage intelligent insights: Utilize AI analytics for better decision-making.