Client case: TeleSoftas

How Telesoftas Strengthen Their Performance with Google Workspace Enterprise Edition

About the client: TeleSoftas is a leading product engineering and consultancy company in the Baltic region. Its business model extends the definition of an outsourcing company as, for almost 20 years, it has served as a technical partner, providing full engineering solutions to its clients.

TeleSoftas developed over 400 transformative software solutions in various sectors, including telecoms, healthcare, logistics, transport, e-commerce, and finance for businesses worldwide. In 2022 TeleSoftas joined Estonian Tech giant Helmes Group and established a community of over 1500 IT specialists and business professionals.

Project start date: 3 May 2022

Project end date: 20 June 2022

Challenge: Telesoftas is a sophisticated Google Workspace (further, GWS) user, having worked for a long time with a Business Starter edition (formerly, G Suite Basic). However, the existing plan did not cover all the company’s requests, and the team was struggling with various limitations:

1. There was not enough storage on the Drive
2. It was impossible to host meetings with all employees at once
3. The video recording was missing
4. There were document ownership issues when a person left the company
5. The company needed to get the effective centralized management

Solution: While looking for possibilities to resolve the company’s needs, Telesoftas started to work with Cloudfresh, which helped find the most relevant GWS edition to meet the above-listed requests. The most suitable plan appeared to be the Enterprise edition, rich with the most advanced functionalities. Cloudfresh GWS-certified team provided the consultations and training for the administrators about the additional helpful features covered by this plan, such as:

• Investigation tool: to enable admins with a deep knowledge of identifying and taking action on security and privacy issues in the company domain.
• BeyondCorp: to manage secure access to applications and resources with high data protection.
• Alert Center: to see the list of alerts affecting the Telesoftas’ domain in detail.
• Dashboards: to see and effectively analyze users’ Workspace core services and apps installed or turned on in the Google Admin console.

Consequently, after the provided training, and technical support, the Telesoftas tech specialists acquired all the necessary expertise to maintain and manage the GWS services according to enterprise-grade security and protection. They got the maximum from the functionalities with the centralized management through Admin Console, where the admin can perform actions on users, accesses, devices, domains, security, billing, etc., all-in-one-place.

And what were the essential advantages for the other company’s teams? Firstly, Telesoftas workers can finally store all their working documents in Google Drive with the Enterprise plan due to the unlimited storage. The teams are even using Drive as a backup service for the information stored on local PCs, which gives the company confidence in the safety and security of its information, files, and other important data.

From now, the company resolved all the requests about the virtual hangouts and started its way to establish the most productive meeting experience in Google Meet:

1. The company can host 300 participants in the virtual meetings in Google Meet, while previously, Telesoftas needed to switch to other solutions to enable all the company’s employees to join the hangouts.
2. The teams got the meeting recording option, which is very easy to manage, and all the recorded files automatically appear in the original meeting invite and on Drive.
3. During the online gathering, the workers got the voting option and the possibility to split people into several breakout rooms to brainstorm on projects.
4. Telesoftas also got the opportunity to monitor the quality of meetings, which helps to troubleshoot network issues.

The company teams actively started using Shared Drives, which made workflows and collaboration much more manageable when somebody leaves the company, so there is no need to transfer ownership anymore. Additionally, it pushed Telesoftas to optimize the structure of the documents and perform a cleanup.

As an additional bonus to all these advantages, the Telesoftas team gained the enterprise level of security and management with such features as Data Loss Prevention, Access Transparency, and Context-Aware access.

Results: As a result of the transition to the GWS Enterprise edition, the Telesoftas team managed to:

1. Set up enterprise-grade meetings with up to 500 participants and live streaming conducting efficient meetings with partners, clients and colleagues.
2. Record and share Google Meet virtual sessions in Drive, and build the most productive meeting experience with advanced Google Meet features.
3. Store, search, and access files within Shared drives, which makes it easier to deal with the case when the employee leaves the company
4. Work with unlimited storage in Google Drive, and even use it as a PC backup.
5. Maintain the Google Workspace services and company domains effectively practicable by having well-educated administrators.
6. Enable all the teams with the most advanced security and protection of their data, files, and other information.

Cloudfresh Role: The GWS-certified specialists from Cloudfresh teams provided consultations and helped to configure the most relevant edition. In addition, the company provided Telesoftas with technical support through all of the stages of the transition to the new plan.

Cloudfresh team also held an individual training for the Telesoftas’ administrators and presented advanced features, such as the Investigation tool, Beyondcorp, Alert Center, and Dashboards.

The Cloudfresh response time was speedy; the team quickly answered all the requests. For example, Cloudfresh was able to give Telesoftas 5 additional licenses within 5 minutes. Both technical and sales support have been implemented with an excellent attitude and proficiency.