- Cloudfresh
- Zendesk Products
- Telegramio for Zendesk
Telegramio for Zendesk
It is a secure and easy Zendesk Telegram integration for Zendesk Support that allows you to exchange messages and attachments with your clients, making ticket management fast and effective.
Telegramio Features
Modern cloud-native integration
Flexible installation to serve your business security concerns
Easily scalable to your business demands
Supports audio, video, and image attachments
Secure, with encryption for communication and all the security features available in Google
No client text messages are stored. The attachment data is sent through PubSub, and a text caption is included in the message.
How to Install Telegramio
01
Create Telegram Bot
Find @BotFather on Telegram
Click Start Button
Send /newbot command
Enter name and username
Remember bot token
02
Install Zendesk Application
Open any Zendesk product. Click the Zendesk Products icon in the top bar, then select Admin Center.
Select Apps and integrations → Zendesk Support apps, click Marketplace.
In the marketplace, press on the search button and write “Telegramio,” and click on the icon.
Press on the install button and choose your Zendesk subdomain.
03
Application setup
Select Apps and integration → Channel apps → Telegram application
Select Accounts → click Add account
In the opening form, fill in the values of all the fields. Telegram token value: you got the value from point Create Telegram Bot
Click Save button
Wait for 2 notifications on the email. The first is about registration; the second is about account verification.
Unlock the Power of Customer Experience with Zendesk, Guided by a Trusted Partner
Benefits of Implementing Zendesk with Cloudfresh:
- Tailored Proof of Concept: Experience Zendesk solutions customized to meet your specific business needs
- Special Discounts: With Cloudfresh as a Zendesk Premier Partner, you can access the wide range of discounts available for new and existing customers.
- Industry-Wide Expertise: Leverage our specialized premier services across diverse sectors, including gaming, retail, e-commerce, software, healthcare, finance, and more.
- Flexible Payments: Benefit from a variety of flexible payment options, including multiple currencies such as PLN, USD, EUR, UAH, CZK, and cryptocurrencies.
- Multilingual Support: Communicate seamlessly in your preferred language with our team, proficient in English, Ukrainian, Czech, Polish, and Russian.
With our Zendesk Professional Services, you get:
- Implementation: Offload the heavy lifting of setting up Zendesk to our expert team, and enjoy professional configuration catering to your business needs.
- Audit & Consulting: Enhance your solution setup with a thorough review and tailored recommendations to improve workflows and drive business success.
- Integrations development: Get a business architecture that unites Zendesk with your existing systems and is customized to your operational requirements.
- Training: Gain essential skills through targeted training on Zendesk's key services, including Support, Chat, Talk, Guide, Explore, and Gather, making sure that your team utilizes Zendesk to its full potential.
- Zendesk AI Support: Incorporate Zendesk AI tools into your customer support system to automate tasks, increase personalization, and build a comprehensive self-service hub for your customers.
- Migration: Ensure a prompt and flawless migration and fine-tuning of data objects from any helpdesk services to Zendesk, backed by our continuous assistance.
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