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  3. Drive Your Contact Center Forward: Innovations in AI, Workforce Management and Protection
Online meetup
December 12, 2023, 10:00–11:00 СET

Drive Your Contact Center Forward: Innovations in AI, Workforce Management and Protection

Join us to discuss the latest AI, automation, and security innovations transforming customer experiences alongside your peers. Discover how these cutting-edge technologies can boost efficiency, productivity, and protection for next-generation customer support.
Register now
Event language: English

Key takeaways

Learn how to provide faster, more accurate customer support by automatically understanding requests and recommending solutions with Zendesk Advanced AI.

Discover how Tymeshift/WFM automation tools streamline workflows, optimize staffing, and create more frictionless customer experiences.

Understand how to protect customer data while also building trust and loyalty.

Discuss best practices for implementing AI, WFM, and security solutions with industry peers.


Olha Komisarchuk
Project Manager, Cloudfresh
As a Project Manager at Cloudfresh, Olha has gained extensive expertise in enabling businesses across diverse industries to harness the full potential of a range of Zendesk solutions. She is an expert in cultivating enduring long-term partnerships and extracting for the customers the maximum value from CRM solutions. Olha is responsible for providing Zendesk Professional Services such as training, auditing, and implementation. Through her work, she has empowered numerous clients across various sectors to achieve proficiency in areas including customer experience, team collaboration, analytics, and customer success management.
Maksym Kushchenko
Professional Collaboration and CX Engineer, Cloudfresh
Maksym is a dynamic professional specializing in Google Workspace, Microsoft 365 solutions, and generative AI experiences. With a keen focus on transformative technologies, Maksym brings innovative approaches to optimizing workflows and enhancing productivity. His expertise is leveraging cutting-edge tools to drive efficiency for Cloudfresh's clients.
Sasha Zakharenko
Senior Solutions Consultant, Zendesk
Sasha is an expert on everything about Zendesk and a CX specialist. With over 25 years of experience in digital technology, he will be happy to share the new arrivals in Zendesk and how to shape the CX of your company.

See you soon at the event!

Register now

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