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  1. Cloudfresh
  2. Webinars & events
  3. Reimagining CX: Supercharging Customer Service with Zendesk AI Power
Offline event
September 21, 2023
ІконкаNobu Hotel, Warsaw

Reimagining CX: Supercharging Customer Service with Zendesk AI Power

We discussed how Zendesk AI can shape your strategic vision, explored comprehensive AI functionalities, uncovered real-life cases and Zendesk analytics capabilities.

Key takeaways

Harnessing AI for Strategic Excellence: Explore how Zendesk AI can reshape your strategic visions, while we’ll uncover the diverse functionalities to drive actionable improvements in customer engagement.

Real Success Stories Inspire Action: Discover tangible success of mastering Zendesk, proving the potential of innovations in enhancing customer experiences.

Unlocking Analytics Insights: Gain valuable insights with a deep dive into Zendesk analytics capabilities, enabling you to measure and optimize customer satisfaction effectively.

Networking and Q&A: Engage in meaningful discussions during the Q&A session and connect with industry peers over lunch to solidify your understanding and exchange strategies.

Event Agenda

9:30 – 10:00
h
Morning coffee & Registration
10:00 – 10:10
Introductory session
h
Mateusz Kalista
Account Executive, Cloudfresh
10:10 – 10:40
Leadership Insights: Zendesk AI Shaping Strategic Visions. Zendesk AI Demo (PL)
h
Marlena Skromniuk
Enterprise Account Executive, Zendesk
10:40 – 11:10
A Comprehensive Overview of Zendesk AI Functionalities (PL)
h
Grzegorz Pogwizd
Senior Solutions Consultant, Zendesk
11:10 – 11:30
h
Coffee Break
11:30 – 11:50
A Deep Dive into Zendesk Analytics Capabilities (EN)
h
Olha Komisarchuk
Project Manager, Cloudfresh
11:50 - 12:10
Future proofing your support with Ultimate. The platform that is tailor made for your growth (PL)
h
Weronika Boron
Partnerships Manager, Ultimate
12:10 – 12:30
Mastering Success with Zendesk from Bloober Team: Real Client Story (PL)
h
Mateusz Kotaś
Player Support Specialist, Bloober Team
12:30 – 12:40
h
Q&A and Closing
12:40 – 14:00
h
Lunch and Networking

Speakers

Marlena Skromniuk
Enterprise Account Executive, Zendesk
As an Enterprise Account Executive focusing on the dynamic Poland and Latvia regions at Zendesk, Marlena champions the mission of helping companies nurture meaningful relationships with their customers. She has a robust background in Customer Relationship Management. Having carved her path through Zendesk, LinkedIn, and Google, Marlena gained superior expertise in guiding and advising companies to build long-term and trustworthy relationships with clients.
Grzegorz Pogwizd
Senior Solutions Consultant, Zendesk
As a Solutions Consultant at Zendesk, Grzegorz is at the helm of the EMEA region, engaging with SMBs and Midmarket enterprises spanning diverse industries. With robust product expertise and a deep technical understanding of cloud-based CRM platform mechanics, Grzegorz is dedicated to providing the best solutions to meet customer needs. With a wealth of experience in business development and sales account management, he leverages a vast ecosystem of partners and supplementary software solutions to enhance his work at Zendesk.
Olha Komisarchuk
Project Manager, Cloudfresh
As a Project Manager at Cloudfresh, Olha has gained extensive expertise in enabling businesses across diverse industries to harness the full potential of a range of Zendesk solutions. She is an expert in cultivating enduring long-term partnerships and extracting for the customers the maximum value from CRM solutions. Olha is responsible for providing Zendesk Professional Services such as training, auditing, and implementation. Through her work, she has empowered numerous clients across various sectors to achieve proficiency in areas including customer experience, team collaboration, analytics, and customer success management.
Weronika Boron
Partnerships Manager, Ultimate
As a Partnership Manager at Ultimate, Weronika is responsible for building a sustainable partner ecosystem that focuses on digital transformation awareness, continuous learning, and joint customer approach to bring real value. Having vast expertise in building solid and fruitful relationships with partners, Weronika executes partner GTM strategies, collaborates on various initiatives, implements relevant products and solutions, and contributes to developing partner certification programs.
Mateusz Kotaś
Player Support Specialist, Bloober Team
Mateusz Kotaś, the Player Support Specialist within Bloober Team's QA Team. In this role, Mateusz serves as both 1st and 2nd line support and has actively participated as a supervisor during the Zendesk implementation process. Beyond that, Mateusz takes on the responsibilities of Zendesk's account owner and system administrator. As for the purely game-dev duties, before any premiere, he participates fully as a quality assurance tester, and when a particular game reaches its release, he manages internal and outsource teams in collecting and analyzing all necessary data for any upcoming hotfixes and patches, to keep players satisfied.