Zendesk Explore for reporting and analytics is designed to help you analyze, understand, and share your business information. Explore provides powerful, built-in reports that help you to view and analyze key information about your customers, and your support resources. When you need reports that are tailored to your unique needs, you can use the tools in Explore to build your own reports.
Once your report is ready, Explore helps you to share and collaborate on it with others. Reports can be shared on a one-time, or recurring basis to anyone in your organization and with some plans, to individuals who are not part of your support team.
Explore comes in three versions: