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Zendesk 10.03.2024
CX Trends 2024 Worth Knowing

In a world where digital customer service and generative AI are the new sheriffs in town​​, businesses are scrambling to keep up. It's not just about quickly answering calls or having a user-friendly chatbot. It's about crafting memorable experiences, like a catchy tune that stays with you. Dive into Zendesk's latest report to uncover the key trends shaping customer service in 2024.

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