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Google Cloud GenAI Use Cases
Debunking the Myth Around AI Suitability
Bet you’ve heard that AI isn’t for everyone, but we believe otherwise. Discover practical examples of how every department in your organization can extract tangible value from Google Cloud (GCP) AI.
Wayfair, an American e-commerce company, implemented one of the Gemini solutions, such as Code Assist, enabling developers to set up their environments 55% faster. They also experienced a 48% improvement in code performance during unit testing, and 60% of developers were able to focus on more fulfilling tasks.
Toyota Canada adopted an AI-powered customer propensity scoring solution, resulting in a 6x improvement in website re-engagement and an 80% reduction in cost per acquisition, driving substantial business impact.
Studiosus, Europe’s leading cultural tours provider, leveraged Google Cloud Vertex AI to develop a custom machine learning model and event pipeline, changing how their internal processes function. By automatically classifying and filtering messages for relevance and delivering notifications to their internal systems, they were able to reduce manual effort by 75%.
Customer Service
- Intelligent Customer Agents: Create AI-powered agents that assist customers with selecting, ordering, and troubleshooting products, leading to faster resolutions and improved satisfaction.
- Hyper-Personalized Experiences: Enable the scanning of digital channels to serve customers via the most appropriate channels—whether voice or text, across devices—using virtual agents, enhancing overall customer retention.
- Consistent Multi-Channel Support: Leverage AI-based virtual agents to interact with customers through branded, on-point conversations, ensuring they receive timely support wherever they are.
- Actionable Insights: Transform customer interactions into valuable analytics, helping teams identify key drivers and sentiments to effectively refine service strategies.
- Innovative Solutions: Use generative AI to develop interactive experiences and smart assistants that smooth operations and enrich every touchpoint of the customer experience.
Technology used: Google Vertex AI, Gemini by Google, Dialogflow, Cloud AI APIs, Contact Center AI
Developer Teams
- Enhanced Productivity: Significantly boost developer productivity with AI code generation and natural language chat across multiple platforms like IDEs, Apigee, and app integrations.
- Improved Code Quality: Enhance code quality with AI-driven code suggestions and error detection, resulting in fewer bugs and more stable applications.
- Faster Environment Setup: Enable developers to set up projects 55% faster with automated environment configurations, accelerating time to deployment.
- Ironclad Security and Compliance: Receive tailored recommendations for your use case while adhering to enterprise standards and quality. Protect your environment, data, and IP with built-in security features, reducing risk and enhancing project safety.
- Personalized Coding Assistance: Enjoy a more engaging coding experience as AI models provide contextually relevant suggestions, tailored to individual developer needs.
Technologies Used: Gemini Code Assist, Document AI, GCP Vertex AI, Codey
Data Teams
- Swift Querying: Query data in natural language and receive intelligent query recommendations for tables based on metadata, facilitating more intuitive data exploration, improving query performance, minimizing errors, and optimizing platform costs.
- Advanced Data Integration: Integrate diverse data sources to enable comprehensive analysis and enrich datasets for better decision-making.
- Clear-Cut Data Preparation: Automate the data preparation process with intelligent suggestions for data mapping, enrichment, and normalization, reducing manual effort and making it easier and faster to prepare data for analysis.
- Enhanced Coding Efficiency: Quickly convert SQL queries into other formats with code generation and completion features for SQL, Python, and Spark, improving collaboration and reducing the learning curve for different coding languages.
- Improved Collaboration: Create and automate reports using natural language, allowing both technical and non-technical users to access and utilize data insights, fostering a more collaborative environment.
Technologies Used: Vertex AI, BigQuery, Gemini in BigQuery, Gemini in Looker, Gemini in Databases, AI-Optimized TPU Chips
Security Teams
- Accelerated Investigations: Create queries using natural language, receive recommended next steps, and leverage new GCP Gemini capabilities that aid investigations through conversational chat to accelerate remediation.
- Automated Monitoring: Improve vigilance and compliance with enhanced automation that allows for continuous monitoring and rapid incident response.
- Improved Threat Detection: Search multi-cloud posture data using natural language, summarize incidents, and take action based on recommended remediations to identify and mitigate security threats.
- Efficient Resource Utilization: Enable security teams to create detections and playbooks with less effort, allowing analysts to focus on high-priority threats.
- Real-Time Fraud Prevention: Leverage top-tier AI security models for immediate detection and response capabilities, minimizing potential fraud and data breaches.
Technologies Used: Mandiant, Chronicle Security, Gemini in Security, Google SecOps, Vertex AI
Marketing Teams
- Enhanced Creativity: Equip marketing teams with tools to easily produce high-quality designs, videos, and content, enabling everyone to contribute creatively.
- Time-Saving Campaign Setup: Facilitate the rapid development of personalized marketing campaigns across multiple channels, improving efficiency and engagement.
- Improved Content Generation: Craft compelling product descriptions and metadata, significantly reducing manual workloads and enhancing output quality.
- Data-Driven Insights: Access deep insights for optimizing campaign performance, ensuring more targeted and effective marketing strategies.
- Faster Production Times: Enable quicker turnaround times for creative assets, allowing teams to focus on strategy and high-level planning instead of repetitive tasks.
Technologies Used: Vertex AI, Gemini for Google Workspace, Imagen
Our team’s expertises and certifications
AI Is a Perfect Fit for Every Team!
With Cloudfresh, you’ll get a tailored solution designed to fit your specific goals, backed by expert support every step of the way.
Operational Review and Pain Point Identification
We begin with a comprehensive assessment of your operations to uncover opportunities for GenAI integration. By examining workflows, data usage, and your tech stack, we identify inefficiencies and gather insights from your team, providing a clear picture of how GenAI can enhance efficiency.
Concept Development and Prototyping
Using the insights gained, we develop a tailored solution within 10 business days, outlining potential improvements and the Google Cloud AI tools to be utilized. Once approved, we create a working prototype, allowing for iterative testing and adjustments based on real-world feedback.
Project Kick-off & Ongoing Support
After a successful prototype, we move into the PoC phase to assess effectiveness using specific metrics. Following validation, the PoV phase quantifies benefits like cost reduction and productivity increases, ensuring the solution meets agreed-upon goals. Once confirmed, we roll out the solution across your operations, providing planning, training, and ongoing support to maximize value and integration.
Putting Your Teams in Control
We ensure your teams are set for success with audits, consultations, quarterly business reviews, regular check-ins, and customized training designed to meet your specific goals. Feel the relief of having the heavy lifting taken off your shoulders, accompanied by fast response times through various channels.
Industry-Wide Solutions
Our customers across IT & services, software, finance, marketing, telecom, gaming, retail, and banking all speak to the professionalism of our partnerships. We guarantee exceptional service, no matter your industry. With our certified team, you can expect top-tier assistance, efficiency, and cost savings.
Exclusive Offers & Discounts
Take advantage of special discounts and offers when you leverage Google Cloud AI with us. Enjoy the ease of centralized billing for multiple clouds, flexible payment plans, and a range of currencies like PLN, CZK, USD, EUR, and even crypto—customized to fit your financial needs.
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