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  1. Cloudfresh
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  3. CX Champions Brunch: Bridging Technology and Human Touch with Zendesk
Brunch
August 30, 2024
ІконкаRaffles Europejski Warsaw, Poland

CX Champions Brunch: Bridging Technology and Human Touch with Zendesk

During the brunch we explore Zendesk’s approach to helping you create personalized customer experiences, build brand loyalty, and decrease operational costs by delegating repetitive tasks to AI

Key Highlights

Explore how Zendesk’s features, including AI-driven ticketing, automated workflows, unified agent workspaces, and real-time analytics, lead to technology-amplified human potential and expertise-guided innovation.

Engage in an interactive demo and experience firsthand how Zendesk’s generative AI technology and intuitive interface empower your agents to deliver customer service that’s better in terms of speed, security, and personalization.

Learn how partnering with Cloudfresh’s experts can optimize your Zendesk setup, achieving a 25% faster resolution time and a 30% higher customer satisfaction. From trouble-free implementation to custom integrations and ongoing support, discover how our expertise ensures you get the most out of your Zendesk solutions.

Engage in the networking sessions to connect with industry leaders over brunch and share ideas and strategies.

Agenda

10:30 - 11:00
h
Registration & Start of the Brunch
11:00 - 11:05
Welcome Session
Roman Hriadunov
Business Development Representative, Сloudfresh
11:05 - 11:20
Balancing AI and Human Expertise: Key Features of Zendesk Support
Vita Usatyuk
Sales Executive, Cloudfresh
11:20 - 11:45
Interactive Demo Session
Jan Střída
Solution Engineer, Cloudfresh
11:45 - 12:00
h
Coffee Break
12:00 - 12:15
Enhancing Your Zendesk Experience with Cloudfresh Professional Services
Roman Hriadunov
Business Development Representative, Сloudfresh
12:15 - 13:00
h
Networking & End of the Brunch

Speakers

Vita Usatyuk
Sales Executive, Cloudfresh
A specialist in customer experience and success and a Zendesk knowledge carrier at Cloudfresh. Vita has helped many clients from various industries build successful customer support in their companies. She has many years of experience implementing Zendesk products for multiple companies, from start-ups to large enterprise customers. Vita has valuable expertise in providing various Zendesk professional services, including implementation, administration, auditing, and AI training.
Jan Střída
Solution Engineer, Cloudfresh
Jan specializes in deploying and integrating systems into customer infrastructure. With over 20 years of experience in on-premise environments for B2B/B2G, education, and government, Jan aims to provide customers with a well-balanced hybrid/cloud solution. Jan is proficient in Zendesk solutions implementation, auditing, integration, and training.
Roman Hriadunov
Business Development Representative, Сloudfresh
Roman is an experienced Business Development Representative at Cloudfresh with extensive expertise in optimizing Zendesk solutions. His deep understanding of customer support technologies and strategic implementation helps businesses leverage Zendesk to enhance efficiency, improve customer experiences, and achieve significant business outcomes.