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  1. Cloudfresh
  2. Webinars & events
  3. Building and Scaling Secure AI-Driven Support with Zendesk Latest Innovations
In-person event
June 13, 2024, from 10:00 to 14:00
ІконкаWarsaw Spire, Warsaw

Building and Scaling Secure AI-Driven Support with Zendesk Latest Innovations

During this event, we uncovered how Zendesk's latest AI-driven tools can refine customer support operations by focusing on improved responsiveness and personalized service.

The event was hosted for customer support leaders, providing practical solutions for incorporating Zendesk AI technologies to manage customer queries and strengthen data security measures efficiently.

Key Takeaways

Explore how Zendesk AI tools can help you meet individual customer needs through advanced intelligent automation and personalized service solutions.

Discover strategies to protect data privacy and deliver secure customer experiences in the AI-driven era.

Learn how Cloudfresh's professional services can empower your business with custom implementation, dedicated ongoing GenAI support, and a personalized approach tailored to your specific business needs.

Engage in the Q&A and networking sessions to connect with industry leaders over lunch and share ideas and strategies.

Agenda

10:00 – 10:30
h
Morning Coffee & Registration
10:30 – 10:40
Welcome session
h
Dominik Dybowski
Sales Executive, Cloudfresh
10:40 – 10:50
Personalize CX, grow loyalty and revenue with Zendesk's flexible platform: Detailed look
h
Eran Gicelter
Account Executive, Zendesk
10:50 – 11:00
Personalize CX, grow loyalty and revenue with Zendesk's flexible platform: Demo session
h
Vita Usatyuk
Sales Executive, Cloudfresh
11:00 – 11:20
Scaring Up Success with Zendesk: How Bloober Team Conquers the Horror of Game Releases with Cloudfresh Solutions
h
Mateusz Kotaś
Player Support Specialist, Bloober Team
11:20 – 11:40
h
Coffee Break
11:40 – 12:00
Ensuria and Zendesk: Mastering a Customer-Centric Approach in Digital Insurance
Galyna Rohozina
Project Manager, Ensuria
Inna Voyt
Business Analyst, Ensuria
12:00 – 12:15
Zendesk Advanced AI deep dive: Security. Intelligence. Automation.
Eran Gicelter
Account Executive, Zendesk
12:15 – 12:35
Showcasing Zendesk Advanced AI: Demo Session
h
Jan Střída
Solution Engineer, Cloudfresh
12:35 – 12:50
Empowering Zendesk for business growth with Cloudfresh
Vita Usatyuk
Sales Executive, Cloudfresh
12:50 – 13:00
h
Q&A session
13:00 – 14:00
h
Networking & lunch

Speakers

Vita Usatyuk
Sales Executive, Cloudfresh
A specialist in customer experience and success and a Zendesk knowledge carrier at Cloudfresh. Vita has helped many clients from various industries build successful customer support in their companies. She has many years of experience implementing Zendesk products for multiple companies, from start-ups to large enterprise customers. Vita has valuable expertise in providing various Zendesk professional services, including implementation, administration, auditing, and AI training.
Jan Střída
Solution Engineer, Cloudfresh
Jan specializes in deploying and integrating systems into customer infrastructure. With over 20 years of experience in on-premise environments for B2B/B2G, education, and government, Jan aims to provide customers with a well-balanced hybrid/cloud solution. Jan is proficient in Zendesk solutions implementation, auditing, integration, and training.
Dominik Dybowski
Sales Executive, Cloudfresh
Dominik is a dynamic professional driven by a passion for the latest innovations and cloud solutions that revolutionize customer service. With a keen focus on transformative technologies, he expertly guides businesses in harnessing leading cloud platforms to enhance their operations and service delivery.
Galyna Rohozina
Project Manager, Ensuria
Galyna is a driven Project Manager who thrives in the dynamic world of Ensuria, a Ukrainian-Estonian insurtech company. Here's why the team likes and values her so much:
  • 🍀She juggles the development of multiple IT products, ensuring each one progresses smoothly;
  • 🍀Keeps projects on track and minimizes bottlenecks;
  • 🍀Galyna's ultimate goal is customer happiness. She cares that every Ensuria's product meets customer needs and delivers a positive user experience.
Mateusz Kotaś
Player Support Specialist, Bloober Team
Mateusz Kotaś, the Player Support Specialist within Bloober Team's QA Team. In this role, Mateusz serves as both 1st and 2nd line support and has actively participated as a supervisor during the Zendesk implementation process. Beyond that, Mateusz takes on the responsibilities of Zendesk's account owner and system administrator. As for the purely game-dev duties, before any premiere, he participates fully as a quality assurance tester, and when a particular game reaches its release, he manages internal and outsource teams in collecting and analyzing all necessary data for any upcoming hotfixes and patches, to keep players satisfied.
Eran Gicelter
Account Executive, Zendesk
As an account executive, Eran specializes in helping organizations leverage the power of Zendesk's customer service solutions to drive business growth and enhance customer experiences. With a strong background in sales and a passion for forming new relationships, he understands client needs and brings complex solutions to ensure the best possible outcome for Zendesk clients.
Inna Voit
Business Analyst, Ensuria
Inna Voyt is the Business Analyst (BA) at Ensuria, a leading InsurTech company. She makes company's business processes efficient, streamlined, and aligned with strategic goals. Here's what sets her apart:
  • 🍀Possesses a deep understanding of business operations;
  • 🍀Acts as a bridge between the business and technical teams;
  • 🍀Leverages data analytics to gain valuable insights into Ensuria's operations,
    • Ensures that business processes are designed to deliver a superior customer experience,
  • 🍀Embraces change and thrives in a fast-paced environment.