Cloudfresh – Clients cases –
Zendesk As a Zendesk Partner (tier: Premier), we help organizations deliver customer service that’s fast, personal, and truly effective. These stories reveal how companies in every sector use Zendesk to connect with customers, solve problems quickly, and turn service into a driver of loyalty (and even advocacy!).
We start by learning the volume of requests our clients handle, the complexity of their issues, and the channels their customers prefer. Whether it’s building out a strong help center, introducing AI-driven self-service, or giving agents better collaboration tools, Zendesk provides the flexibility to meet people where they are.
Our Zendesk case studies share more than improved metrics. They show the human impact through customers who feel heard, agents who have the tools to succeed, and leaders who can spot and address bottlenecks before they grow.
Remember: great service isn’t just about closing tickets, cutting response times, and raising CSAT. It’s about building relationships. And these stories show exactly how teams are doing both.
USA
Healthcare
"The whole process ran efficiently. Cloudfresh constantly consulted us and adapted to our time frames and processes."
Ukraine
Financial Services
"Zendesk has optimized our help desk operations, automated key processes, and enabled us to deliver fast, efficient customer support. Partnering with Cloudfresh provided us with expert technical assistance and flexible payment options."
USA, Ukraine
Tourism
"For now, we have been using Zendesk for a long time and continue improving our customer service to better satisfy our clients' needs. Thanks to Cloudfresh's expertise, help, and support in implementation, we got a complete overview of KPIs from agents to a global corporate view. Innovation is a priority not only for clients but also for employees. And collaborating with Cloudfresh, we continue to innovate with Zendesk daily."
Ukraine
IT
"For us, the experience with Zendesk was new. We learned a lot in a short time. The tools themselves aren't always intuitive, but we've made it with the support of Cloudfresh and many articles in the Zendesk Knowledge Base."
Ukraine
E-commerce
“Zendesk has opened up new opportunities for Rozetka and helped bring the company's ideas to life quickly and with fewer resources. Now the team is using more advanced trending technologies that affect the efficiency of the support department and the whole company.”
Ukraine
Financial Services
“Sense Bank is a bank that is easy and pleasant to communicate with, without scripts and formalism. The transition to the Zendesk platform will allow us to improve the customer experience of online communication with the bank due to the ability to consolidate customer requests from all possible online channels, and customers – quickly get verified information about the bank's products and services in self-service mode.”
