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  1. Cloudfresh
  2. Webinars & events
  3. CX Champions Brunch: Bridging Technology and Human Touch with Zendesk
Brunch
August 27, 2024, from 10:30 to 13:00
ІконкаMandarin Oriental, Prague

CX Champions Brunch: Bridging Technology and Human Touch with Zendesk

Join us for a brunch exploring Zendesk’s approach to helping you create personalized customer experiences, build brand loyalty, and decrease operational costs by delegating repetitive tasks to AI

Key Highlights

Explore how Zendesk’s features, including AI-driven ticketing, automated workflows, unified agent workspaces, and real-time analytics, lead to technology-amplified human potential and expertise-guided innovation.

Engage in an interactive demo and experience firsthand how Zendesk’s generative AI technology and intuitive interface empower your agents to deliver customer service that’s better in terms of speed, security, and personalization.

Learn how partnering with Cloudfresh’s experts can optimize your Zendesk setup, achieving a 25% faster resolution time and a 30% higher customer satisfaction. From trouble-free implementation to custom integrations and ongoing support, discover how our expertise ensures you get the most out of your Zendesk solutions.

Engage in the networking sessions to connect with industry leaders over brunch and share ideas and strategies.

Agenda

10:30 - 11:00
h
Registration & Start of the Brunch
11:00 - 11:05
Welcome Session
Ásgeir Halldórsson
Chief Operations Officer, Cloudfresh
11:05 - 11:20
Balancing AI and Human Expertise: Key Features of Zendesk Support
Vita Usatyuk
Sales Executive, Cloudfresh
11:20 - 11:45
Interactive Demo Session
Andrey Rogach
Account Executive, Zendesk
11:45 - 12:00
h
Coffee Break
12:00 - 12:15
Enhancing Your Zendesk Experience with Cloudfresh Professional Services
Ásgeir Halldórsson
Chief Operations Officer, Cloudfresh
12:15 - 13:00
h
Networking & End of the Brunch

Speakers

Vita Usatyuk
Sales Executive, Cloudfresh
A specialist in customer experience and success and a Zendesk knowledge carrier at Cloudfresh. Vita has helped many clients from various industries build successful customer support in their companies. She has many years of experience implementing Zendesk products for multiple companies, from start-ups to large enterprise customers. Vita has valuable expertise in providing various Zendesk professional services, including implementation, administration, auditing, and AI training.
Andrey Rogach
Account Executive, Zendesk
Andrey is an Account Executive at Zendesk with extensive expertise in leveraging Zendesk's solutions to meet diverse customer service needs. His comprehensive understanding of Zendesk’s features and the latest AI upgrades, combined with an ability to tailor solutions to specific business needs, makes him a valuable advisor for any company looking to enhance its customer support. Join Andrey for a demo session to see Zendesk in action.
Ásgeir Halldórsson
Chief Operations Officer, Cloudfresh
Ásgeir is the Chief Operations Officer at Cloudfresh, bringing a wealth of experience in streamlining company operations, enhancing client engagement, and boosting team productivity. With a strong track record of optimizing processes and fostering a culture of efficiency, Asgeir is dedicated to ensuring Cloudfresh delivers exceptional value to its clients. Join Asgeir to gain insights into effective operational strategies and learn how to maximize productivity and success within your organization.