Behind the Login: How Solidgate Centralized IT Access and Device Management with JumpCloud & Cloudfresh

Challenges

As Solidgate grew, so did the complexity of its IT operations. The team faced several key challenges:

1. Access Management: With nearly 250+ employees working in a hybrid model, the legacy tools no longer supported secure and efficient access. A centralized system was essential to ensure full oversight and compliance with internal security policies.
2. Device Oversight: Fragmented tools and limited visibility made it tough to apply consistent endpoint policies, resulting in compliance gaps and weakened control.
3. User Lifecycle Management: Manual onboarding and offboarding processes led to delays and inconsistencies. The team needed faster, more accurate transitions with built-in verification.
4. Operational Efficiency: Routine administrative tasks around users and devices consumed time that could have supported more strategic work.
5. User Experience: Solidgate remained committed to secure login practices that didn’t interfere with employee productivity.

Solutions

Solidgate’s previous IT setup couldn’t keep pace with its growing, hybrid workforce. With JumpCloud, deployed through Cloudfresh, the company brought device and identity management under one roof. Admins now handle accounts, access, and activity from a single interface, making everyday tasks faster and more consistent. New hires are equipped and ready on day one, while access to tools is centrally managed and tightly secured—cutting down on both risk and routine troubleshooting.

Device Management Gains

• Updates and policies are enforced remotely, letting the IT team maintain standards without chasing down endpoints.
• Compliance checks run in the background, freeing up the team from manual inspections.
• Logged support actions and device histories reduce back-and-forth in troubleshooting and improve response times.
• New-hire laptops arrive pre-set, ensuring zero-touch provisioning for new employee equipment.

Identity & Access Improvements

• SSO: A single login for key apps reduces password fatigue and lowers support load from access issues.
• MFA: Stronger security without extra user friction—keeping data safe while reducing the chance of lockouts or missteps.

Solidgate’s IT team now operates with greater control, less manual work, and clearer visibility across its infrastructure that scales with the business.

Results

Although the project is still ongoing, core features were deployed within three months—and Solidgate is already seeing clear results:

• Faster Onboarding: New employee setup is now 3× faster, reducing the burden on the support team.
• Improved Device Management: 40% of existing devicesand 100% of new hires are fully managed through JumpCloud’s MDM system.
• Improved User Productivity: IAM tools have cut down 1.2 hours of repetitive login time per user per month.
• Enhanced Security & Compliance: A unified view of access and device compliance provides better governance with less manual work.
• Reduced Authentication Load: A single point of access with an integrated audit trail cuts down redundant logins—saving hours of working time every month.

Cloudfresh Role

Cloudfresh played a hands-on role in helping Solidgate turn JumpCloud into a working solution that delivered measurable results. By aligning system configurations with internal workflows and compliance needs, Сloudfresh team enabled Solidgate to cut onboarding time, minimize manual account management, and extend security policy coverage across devices.

The flexible pricing and payment terms gave Solidgate the room to scale at its own pace—without compromising on timelines or budget. 

Ongoing collaboration ensures the setup continues to evolve, with Cloudfresh providing not just strategic input but also responsive local support—making it easier for Solidgate’s team to evolve its IT infrastructure as the company grows.

Future Plans

Solidgate plans to expand its use of JumpCloud with the implementation of:

• Password Manager: To simplify and secure password storage across teams, reduce password fatigue, and ensure compliance with best practices.
• RADIUS Protocol: To secure network authentication for both Wi-Fi and VPN, enhancing protection for remote and on-site teams.

These next steps will strengthen Solidgate’s control and confidence in its growing infrastructure. Cloudfresh will continue to serve as a strategic advisor in this next phase. With hands-on expertise in cybersecurity deployments and identity-first infrastructure, Cloudfresh is well-positioned to guide the secure rollout of JumpCloud’s advanced capabilities.

This case is also featured on the official JumpCloud website. Dive deeper into key features and solutions that made it possible.