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Zendesk 01.08.2024

Vente croisée ou vente incitative : élargissez votre offre commerciale

Les deux tactiques stimulent la croissance des revenus. Quelle est donc la différence entre le cross-sell et l'upsell, et que devez-vous surveiller ?

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Zendesk 17.07.2024

L’IA conversationnelle appliquée au secteur bancaire : 2024 Exemples d’utilisation et de réussites

Zendesk 28.06.2024

Zendesk ou ServiceNow : votre guide de comparaison complet

Zendesk 31.05.2024

Freshdesk ou Zendesk : Présentation, tarif, avantages et inconvénients

Zendesk 10.03.2024

Tendances CX 2024 à connaître

Zendesk 07.02.2024

Les 5 meilleurs exemples d’IA générative pour renforcer la convivialité et l’accessibilité du support client en ligne

Zendesk 12.01.2024

Instaurer un système efficace d’accueil des nouveaux clients pour votre entreprise

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