{"id":120326,"date":"2025-03-14T16:29:32","date_gmt":"2025-03-14T13:29:32","guid":{"rendered":"https:\/\/cloudfresh.com\/en\/?p=120326"},"modified":"2026-05-01T20:22:13","modified_gmt":"2026-05-01T17:22:13","slug":"zendesk-ai-ticketing-system","status":"publish","type":"post","link":"https:\/\/cloudfresh.com\/gc\/cloud-blog\/zendesk-ai-ticketing-system\/","title":{"rendered":"Zendesk AI Ticketing: Routing Both Requests & Agents"},"content":{"rendered":"","protected":false},"excerpt":{"rendered":"","protected":false},"author":21,"featured_media":120351,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[3,147],"tags":[],"class_list":["post-120326","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-blog","category-zendesk-articles"],"_links":{"self":[{"href":"https:\/\/cloudfresh.com\/gc\/wp-json\/wp\/v2\/posts\/120326","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudfresh.com\/gc\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudfresh.com\/gc\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudfresh.com\/gc\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudfresh.com\/gc\/wp-json\/wp\/v2\/comments?post=120326"}],"version-history":[{"count":0,"href":"https:\/\/cloudfresh.com\/gc\/wp-json\/wp\/v2\/posts\/120326\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudfresh.com\/gc\/wp-json\/wp\/v2\/media\/120351"}],"wp:attachment":[{"href":"https:\/\/cloudfresh.com\/gc\/wp-json\/wp\/v2\/media?parent=120326"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudfresh.com\/gc\/wp-json\/wp\/v2\/categories?post=120326"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudfresh.com\/gc\/wp-json\/wp\/v2\/tags?post=120326"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}