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Cloud Blog – Improving Contact Center Efficiency with Google Cloud Contact Center AI

Improving Contact Center Efficiency with Google Cloud Contact Center AI

On June 3rd at 11:00 AM Kyiv time, the Cloudfresh team, with the support of Google Cloud, VACC and Jabra partners, will host a specialized webinar for call center managers, contact center workers, and customer support services.

At the webinar, you will learn about:

  • Google technologies – Speech to Text and Dialogflow;
  • How to turn a call center into an insight and automation hub with voice bots;
  • How to optimize the number of staff by replacing part of their work with robots;
  • How best to monitor conversations and control quality;
  • How not to lose customers who got into the queue while waiting;
  • How to reduce the burden on operators.

We will also show Demo.

Speakers:

Oleg Maksimovich — Cloudfresh — Google Cloud Leader

Vlad Patenko – Customer Engineer – Google Cloud

Max Kuschenko – Cloudfresh – Google Cloud Engineer

To participate in the webinar, you must first register using this link.

The limited number of seats. Registration will be based on the principle “First come, first served”

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