Cloud Blog – Cloudfresh is named Zendesk Partner of the Year in EMEA

Cloudfresh is named Zendesk Partner of the Year in EMEA

During Worldwide Partner Session on January 10, 2022, the Cloudfresh team was named Zendesk EMEA Partner of the Year. Each year, Zendesk holds a competition among its partners to choose the most active partners on the market for promoting Zendesk. The productivity reviews identified the companies that achieved the largest number of meetings and deals with customers. Based on the results of the analysis, Cloudfresh was awarded the status of Zendesk partner of the year with more than 30 completed deals. 

As an official Zendesk partner, Cloudfresh is now displayed in the partner section of the platform’s official website.

 

First-class customer support with Zendesk

Zendesk is an easy and flexible platform for managing customer requests and providing them with first-class service. By working with Zendesk, your customer support department benefits from the following:

  • Multi-channel support via email, social media, chat and other communication channels;
  • Open API for seamless business integration; 
  • Flexible ticket management;
  • Ability to create a knowledge base with automated templates; 
  • Mobile device support with apps; 
  • 850 integrations with embedded apps;
  • A solution built specifically for your business with Cloudfresh.

 

“Thanks to the Cloudfresh team and our customers who chose Zendesk solutions and our company as a partner and integrator. This award is a joint achievement for all of us.” 

 Vita Usatyuk, Sales Executive at Cloudfresh

Companies that have already switched to Zendesk

More than 160,000 companies in 160 countries use Zendesk in Ukraine and around the world. Among them you may find Ukrainian marketplace Rozetka. The company serves thousands of customers every day, and many of them address  support service to find out the delivery date, clarify the order rules, payment and other queries. As the company grew, it became increasingly difficult to maintain a steady pace of support, especially during sales and promotional periods. 

With Cloudfresh, Rozetka’s team was able to easily migrate to Zendesk platform, and the support department’s productivity improved by 1.5 times, the speed of response to customers became 65% faster. 

Also, among Zendesk clients, are:

  • Alfabank
  • OLX
  • Decathlon
  • Bolt
  • Uber
  • Airbnb 

“We’ve worked hard all last year to help our customers build quality omni-channel support using our experience and Zendesk expertise. Winning this award is very honourable for us, it means we are on the right path. We are continuously improving our knowledge and skills to meet customer expectations. After all, a satisfied customer is our main goal!”

Vitaly Safanyuk, CPO at Cloudfresh 

 

Cloudfresh certified work

Provide your customers with high-quality support with Zendesk, and leave the customer experience platform integration process to Cloudfresh. As official Zendesk Premier partners, we provide full support during the migration process to the platform. We accompany customers through the following steps:

  • Platform implementation;
  • Data migration;
  • Deployment;
  • Development of Zendesk integrations with other systems.

Cloudfresh also provides full 24/7 support during and after you start using the platform. When connecting Zendesk, you will be assisted by Zendesk certified socialists. Maxim Kushchenko, IT Administrator at Cloudfresh is also a certified Zendesk support expert. 

Investing in your customer support department is a direct way for your business to become more effective and provide long-lasting client satisfaction. Improve your customer experience (CX) and rely on Cloudfresh experts to help you all the way. 

 

Other publications