{"id":5736,"date":"2022-04-29T11:12:08","date_gmt":"2022-04-29T08:12:08","guid":{"rendered":"https:\/\/cloudfresh.com\/?p=5736"},"modified":"2026-04-27T16:30:36","modified_gmt":"2026-04-27T13:30:36","slug":"new-zendesk-functions-to-speed-up-your-sales-team","status":"publish","type":"post","link":"https:\/\/cloudfresh.com\/cs\/blog\/nove-funkce-zendesk-pro-zrychleni-rprodejniho-tymu\/","title":{"rendered":"Nov\u00e9 funkce Zendesku pro zrychlen\u00ed prodejn\u00edho t\u00fdmu"},"content":{"rendered":"<p><img decoding=\"async\" class=\"wp-image-7193 aligncenter\" src=\"https:\/\/cloudfresh.com\/wp-content\/uploads\/2022\/04\/zendesk-new-functions.png\" alt=\"\" width=\"922\" height=\"614\" srcset=\"https:\/\/cloudfresh.com\/wp-content\/uploads\/2022\/04\/zendesk-new-functions.png 1394w, https:\/\/cloudfresh.com\/wp-content\/uploads\/2022\/04\/zendesk-new-functions-300x200.png 300w, https:\/\/cloudfresh.com\/wp-content\/uploads\/2022\/04\/zendesk-new-functions-768x511.png 768w, https:\/\/cloudfresh.com\/wp-content\/uploads\/2022\/04\/zendesk-new-functions-1024x682.png 1024w, https:\/\/cloudfresh.com\/wp-content\/uploads\/2022\/04\/zendesk-new-functions-600x399.png 600w\" sizes=\"(max-width: 922px) 100vw, 922px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>V \u00fanoru 2022 p\u0159edstavila platforma Zendesk pro z\u00e1kazn\u00edky novou aktualizaci funkc\u00ed pro pohotov\u011bj\u0161\u00ed a efektivn\u011bj\u0161\u00ed odd\u011blen\u00ed z\u00e1kaznick\u00e9 podpory. Mezi nov\u00fdmi aktualizacemi lze tak\u00e9 nal\u00e9zt nov\u00e9 funkce, integrace a nastaven\u00ed. O ka\u017ed\u00e9 z nich se podrobn\u011bji do\u010dtete n\u00ed\u017ee.<\/p>\n<p>&nbsp;<\/p>\n<h2>Nov\u00e9 integrace se slu\u017ebou Zendesk<\/h2>\n<ol>\n<li aria-level=\"1\"><strong>Integrace spole\u010dnosti Lodago<\/strong>. Integrace s Lodago n\u011bkolikan\u00e1sobn\u011b usnad\u0148uje registraci klient\u016f na online sch\u016fzky, d\u00edky \u010demu\u017e mohou agenti v\u011bnovat v\u00edce voln\u00e9ho \u010dasu d\u016fle\u017eit\u011bj\u0161\u00edm z\u00e1le\u017eitostem. Pl\u00e1nov\u00e1n\u00ed sch\u016fzek se d\u00edky automatick\u00fdm pozv\u00e1nk\u00e1m dostalo na novou \u00farove\u0148. Jak to funguje? Kdy\u017e va\u0161i agenti zas\u00edlaj\u00ed potenci\u00e1ln\u00edm klient\u016fm e-maily ze syst\u00e9mu CRM, klientovi se v doln\u00ed \u010d\u00e1sti e-mailu automaticky zobraz\u00ed pole pro sjedn\u00e1n\u00ed sch\u016fzky. Po zad\u00e1n\u00ed sch\u016fzky, kter\u00e1 vypad\u00e1 jako \u010dasov\u00fd slot, se z\u00e1kazn\u00edk\u016fm zobraz\u00ed pole pro sjedn\u00e1n\u00ed sch\u016fzky. T\u00edmto zp\u016fsobem si klient m\u016f\u017ee sjednat sch\u016fzku s agentem, ani\u017e by musel opustit sv\u016fj e-mail.<\/li>\n<li aria-level=\"1\"><strong>N\u00e1st\u011bnka.<\/strong> Pomoc\u00ed n\u00e1stroje n\u00e1st\u011bnky mohou mana\u017ee\u0159i sv\u00e9 agenty rychle informovat o d\u016fle\u017eit\u00fdch tiketech nebo zvl\u00e1\u0161tn\u00edch po\u017eadavc\u00edch klient\u016f. N\u00e1st\u011bnka je integrov\u00e1na do pracovn\u00edho prostoru klient\u016f, co\u017e znamen\u00e1, \u017ee agenti ozn\u00e1men\u00ed v\u017edy uvid\u00ed. N\u00e1stroj tak\u00e9 umo\u017e\u0148uje zjistti, kte\u0159\u00ed agenti si zpr\u00e1vy ji\u017e p\u0159e\u010detli.<\/li>\n<li aria-level=\"1\"><strong>Integr\u00e1tor pro analytiku Calabrio.<\/strong> Pro v\u00edce organick\u00fd sb\u011br informac\u00ed o z\u00e1kazn\u00edc\u00edch i pro anal\u00fdzu informac\u00ed z\u00edskan\u00fdch prost\u0159ednictv\u00edm sb\u011bru tiket\u016f m\u016f\u017eete nyn\u00ed p\u0159ipojit analytiku Calabrio. D\u00edky dv\u011bma v\u00fdkonn\u00fdm n\u00e1stroj\u016fm m\u016f\u017eete anal\u00fdzou informac\u00ed z\u00edskat v\u0161echny pot\u0159ebn\u00e9 \u00fadaje. Dotazy z\u00e1kazn\u00edk\u016f m\u016f\u017eete integrovat p\u0159\u00edmo do e-mailov\u00fdch tiket\u016f a Calabrio m\u016f\u017ee dokonce prov\u00e1d\u011bt anal\u00fdzu konkr\u00e9tn\u00edch fr\u00e1z\u00ed z e-mail\u016f a dotaz\u016f.<\/li>\n<li aria-level=\"1\"><strong>Funkce Productmotion.<\/strong> Integrace s funkc\u00ed Productmotion pom\u00e1h\u00e1 z\u00e1kazn\u00edk\u016fm rychleji propojit komunikaci a rozd\u011blit p\u0159\u00edslu\u0161n\u00e9 \u00fakoly. Z\u00e1kazn\u00edci mohou tak\u00e9 vyu\u017e\u00edvat funkce Productmotion k rychlej\u0161\u00edmu z\u00edsk\u00e1v\u00e1n\u00ed zp\u011btn\u00e9 vazby. Pro t\u00fdm bude tato funkce u\u017eite\u010dn\u00e1 pro stanoven\u00ed priorit \u00fakol\u016f a zv\u00fd\u0161en\u00ed produktivity prodejn\u00edho t\u00fdmu.<\/li>\n<\/ol>\n<p>&nbsp;<\/p>\n<h2>Nov\u00e9 aplikace Zendesk<\/h2>\n<p>Zendesk v \u00fanorov\u00e9 aktualizaci p\u0159idal tak\u00e9 n\u011bkolik aplikac\u00ed pro zjednodu\u0161en\u00ed pr\u00e1ce se z\u00e1kazn\u00edky:<\/p>\n<ul>\n<li aria-level=\"1\"><strong>Chatovac\u00ed bot Kommunicate AI.<\/strong> Tento bot pom\u016f\u017ee podpo\u0159it integraci v\u00edce jazyk\u016f pro va\u0161i klientskou z\u00e1kladnu a zjednodu\u0161\u00ed proces automatick\u00e9ho vytv\u00e1\u0159en\u00ed tiket\u016f. Dal\u0161\u00ed v\u00fdhodou bota je naprosto p\u0159esn\u00e1 anal\u00fdza CSAT bez pou\u017eit\u00ed k\u00f3du.<\/li>\n<li aria-level=\"1\"><strong>Anal\u00fdza \u0159e\u010di a textu.<\/strong> Nov\u00fd dopln\u011bk pro anal\u00fdzu interakc\u00ed se z\u00e1kazn\u00edky a zpracov\u00e1n\u00ed dat z aplikac\u00ed Zendesk Chat, Support a Talk. Nyn\u00ed lze jakoukoliv akci provedenou se z\u00e1kazn\u00edkem prom\u011bnit v informace k anal\u00fdze.<\/li>\n<li aria-level=\"1\"><strong>Prenotare.app od Be-simple.<\/strong> Tato speci\u00e1ln\u00ed aplikace umo\u017e\u0148uje rezervovat a pl\u00e1novat sch\u016fzky v re\u00e1ln\u00e9m \u010dase. D\u00edky integraci aplikace do platformy Zendesk budete dost\u00e1vat informace o napl\u00e1novan\u00fdch sch\u016fzk\u00e1ch souvisej\u00edc\u00edch s tikety.<\/li>\n<li aria-level=\"1\"><strong>Interakce s aplikac\u00ed WhatsApp.<\/strong> Spus\u0165te chatbota WhatsApp bez pou\u017eit\u00ed k\u00f3du snadno a rychle. Va\u0161i agenti tak mohou rychle a bez prodlen\u00ed poskytovat okam\u017eitou pomoc z dal\u0161\u00edho kan\u00e1lu.<\/li>\n<li aria-level=\"1\"><strong>WeKall.<\/strong> Tato aplikace umo\u017e\u0148uje spravovat hovory p\u0159\u00edmo z obrazovky Zendesk. Agentovi pomohoui pohotov\u011b spravovat hovory, p\u0159ij\u00edmat a nahr\u00e1vat hovory, ani\u017e by museli opustit platformu.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h2>Nov\u00fd design platformy<\/h2>\n<p>Krom\u011b d\u016fle\u017eit\u00fdch nov\u00fdch funkc\u00ed poskytl Zendesk tak\u00e9 nov\u00e9 motivy designu. Agenti nyn\u00ed mohou zm\u011bnit barevn\u00e9 t\u00e9ma podle sv\u00fdch preferenc\u00ed, co\u017e jim zp\u0159\u00edjemn\u00ed pr\u00e1ci. Nov\u00e1 aktualizace zav\u00e1d\u00ed n\u00e1sleduj\u00edc\u00ed motivy pro Znalostn\u00ed datab\u00e1zi:<\/p>\n<ul>\n<li aria-level=\"1\">Black Panter. \u010cern\u00e9, stru\u010dn\u00e9 t\u00e9ma, kter\u00e9 v\u00e1m pom\u016f\u017ee zd\u016fraznit d\u016fle\u017eit\u00e9 prvky str\u00e1nky.<\/li>\n<li aria-level=\"1\">Aurora. Sv\u011b\u017e\u00ed, mod\u0159e lad\u011bn\u00e9 t\u00e9ma ve stylu \u010dasto kladen\u00fdch ot\u00e1zek.<\/li>\n<li aria-level=\"1\">Oslo. P\u0159izp\u016fsobiteln\u00e9 t\u00e9ma, kde m\u016f\u017eete dokonce i zm\u011bnit um\u00edst\u011bn\u00ed ikon a loga bez jak\u00e9hokoliv k\u00f3du.<\/li>\n<li aria-level=\"1\">Queens. Dal\u0161\u00ed lakonick\u00e9 t\u00e9ma v drah\u00e9m modr\u00e9m odst\u00ednu pro snadn\u00e9 p\u0159izp\u016fsoben\u00ed str\u00e1nky podpory bez k\u00f3du.<\/li>\n<\/ul>\n<p>P\u0159izp\u016fsobte si platformu Zendesk podle sebe a firemn\u00edch barev sv\u00e9 spole\u010dnosti. Neust\u00e1le zlep\u0161ujte v\u00fdkon sv\u00e9ho t\u00fdmu podpory pomoc\u00ed nov\u00fdch aktualizac\u00ed slu\u017eby Zendesk. V\u00edce o fungov\u00e1n\u00ed a integraci aktualizac\u00ed z\u00edsk\u00e1te po konzultaci se specialisty spole\u010dnosti Zendesk. Cloudfresh t\u00fdm je unik\u00e1tn\u00edm centrem odborn\u00fdch znalost\u00ed pro slu\u017eby <a href=\"https:\/\/cloudfresh.com\/cs\/produkty\/google-cloud-platform\/\">Google Cloud<\/a>,\u00a0<a href=\"https:\/\/cloudfresh.com\/en\/zendesk-products\/\">Zendesk<\/a>\u00a0a\u00a0<a href=\"https:\/\/cloudfresh.com\/cs\/produkty\/asana\/\">Asana<\/a>. Pro tyto produkty v\u00e1m m\u016f\u017eeme poskytnout n\u00e1sleduj\u00edc\u00ed slu\u017eby:<\/p>\n<ul>\n<li aria-level=\"1\">P\u0159izp\u016fsoben\u00ed;<\/li>\n<li aria-level=\"1\">V\u00fdvoj;<\/li>\n<li aria-level=\"1\">Integraci;<\/li>\n<li aria-level=\"1\">\u0160kolen\u00ed;<\/li>\n<li aria-level=\"1\">Licenci;<\/li>\n<li aria-level=\"1\">Podporu.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Na\u0161i specialist\u00e9 v\u00e1m pomohou optimalizovat va\u0161i IT infrastrukturu, vyvinout integrace pro lep\u0161\u00ed interoperabilitu syst\u00e9mu a pomohou vytvo\u0159it zcela nov\u00e9 struktury a procesy pro va\u0161e t\u00fdmy, zat\u00edmco na\u0161e centrum podpory v\u00e1m poskytne nejlep\u0161\u00ed z\u00e1kaznick\u00e9 zku\u0161enosti!<\/p>","protected":false},"excerpt":{"rendered":"<p>&nbsp; V \u00fanoru 2022 p\u0159edstavila platforma Zendesk pro z\u00e1kazn\u00edky novou aktualizaci funkc\u00ed pro pohotov\u011bj\u0161\u00ed a efektivn\u011bj\u0161\u00ed odd\u011blen\u00ed z\u00e1kaznick\u00e9 podpory. Mezi nov\u00fdmi aktualizacemi lze tak\u00e9 nal\u00e9zt nov\u00e9 funkce, integrace a nastaven\u00ed. O ka\u017ed\u00e9 z nich se podrobn\u011bji do\u010dtete n\u00ed\u017ee. &nbsp; Nov\u00e9 integrace se slu\u017ebou Zendesk Integrace spole\u010dnosti Lodago. Integrace s Lodago n\u011bkolikan\u00e1sobn\u011b usnad\u0148uje registraci klient\u016f na [&hellip;]<\/p>\n","protected":false},"author":21,"featured_media":5754,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[3,147],"tags":[],"class_list":["post-5736","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-blog","category-zendesk-articles"],"_links":{"self":[{"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/posts\/5736","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/users\/21"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/comments?post=5736"}],"version-history":[{"count":0,"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/posts\/5736\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/media\/5754"}],"wp:attachment":[{"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/media?parent=5736"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/categories?post=5736"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/tags?post=5736"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}