{"id":5345,"date":"2022-03-24T18:21:42","date_gmt":"2022-03-24T15:21:42","guid":{"rendered":"https:\/\/cloudfresh.com\/ua\/?p=5345"},"modified":"2026-04-27T18:26:07","modified_gmt":"2026-04-27T15:26:07","slug":"how-to-create-a-high-quality-knowledge-base","status":"publish","type":"post","link":"https:\/\/cloudfresh.com\/cs\/blog\/yak-stvoryty-yakisnu-bazu-znan\/","title":{"rendered":"Jak vytvo\u0159it vysoce kvalitn\u00ed znalostn\u00ed b\u00e1zi"},"content":{"rendered":"

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Ka\u017ed\u00e1 firma, kter\u00e1 se nep\u0159est\u00e1v\u00e1 neust\u00e1le vyv\u00edjet, \u010del\u00ed stejn\u00e9mu probl\u00e9mu \u2013 pot\u0159eb\u011b pokro\u010dilej\u0161\u00ed a pohotov\u011bj\u0161\u00ed slu\u017eby podpory. Z\u00e1rove\u0148 CRM syst\u00e9m za\u010d\u00edn\u00e1 dost\u00e1vat st\u00e1le v\u00edce l\u00edstk\u016f s dotazy na agenty a to p\u0159\u00edmo ovliv\u0148uje zv\u00fd\u0161en\u00fd stres odd\u011blen\u00ed podpory. N\u011bkte\u0159\u00ed z\u00e1kazn\u00edci kladou jednoduch\u00e9, kr\u00e1tk\u00e9 ot\u00e1zky, jin\u00ed vy\u017eaduj\u00ed podrobn\u00e9 vysv\u011btlen\u00ed.<\/span><\/p>\n

Pokud jste se pr\u00e1v\u011b sezn\u00e1mili s prac\u00ed sv\u00e9ho odd\u011blen\u00ed podpory v tomto kr\u00e1tk\u00e9m popisu, pak v\u00e1m doporu\u010dujeme sezn\u00e1mit se s konceptem Znalostn\u00ed b\u00e1ze. V tomto \u010dl\u00e1nku<\/a> jsme ji\u017e vysv\u011btlili, co je Zendesk Knowledge Base a jak ji pou\u017e\u00edvat ke zlep\u0161en\u00ed va\u0161\u00ed podpory a usnadn\u011bn\u00ed pr\u00e1ce va\u0161ich agent\u016f. V tomto materi\u00e1lu v\u00e1m \u0159ekneme, jak vytvo\u0159it praktickou znalostn\u00ed b\u00e1zi, kter\u00e1 va\u0161im z\u00e1kazn\u00edk\u016fm skute\u010dn\u011b pom\u016f\u017ee naj\u00edt informace.\u00a0<\/span><\/p>\n

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V\u00fdhody vytv\u00e1\u0159en\u00ed znalostn\u00ed b\u00e1ze<\/span><\/h2>\n

Podle statistik Zendesk 69 % v\u0161ech u\u017eivatel\u016f d\u00e1v\u00e1 p\u0159ednost tomu, aby si odpov\u011bdi na sv\u00e9 ot\u00e1zky na\u0161li sami. To je d\u016fvod, pro\u010d je znalostn\u00ed b\u00e1ze ned\u00edlnou sou\u010d\u00e1st\u00ed va\u0161eho t\u00fdmu podpory. V t\u00e9to sekci mohou z\u00e1kazn\u00edci naj\u00edt pro sebe relevantn\u00ed informace, od jednoduch\u00fdch informac\u00ed o pr\u00e1ci s produktem a\u017e po slo\u017eit\u00e9 po\u017eadavky na odstra\u0148ov\u00e1n\u00ed probl\u00e9m\u016f.<\/span><\/p>\n

Hlavn\u00ed v\u00fdhodou Knowledge Base je umo\u017enit z\u00e1kazn\u00edk\u016fm kdykoliv si vyhledat relevantn\u00ed informace a vy\u0159e\u0161it sv\u016fj probl\u00e9m sami. To zna\u010dn\u011b pom\u00e1h\u00e1 a usnad\u0148uje pr\u00e1ci agent\u016f podpory, tak\u017ee dob\u0159e navr\u017een\u00e1 znalostn\u00ed b\u00e1ze m\u016f\u017ee p\u0159in\u00e9st dobr\u00e9 v\u00fdhody. I kdy\u017e z\u00e1kazn\u00edk ji\u017e kontaktoval agenta s dotazem, m\u00edsto aby v\u011bnoval \u010das vysv\u011btlen\u00ed t\u00e9matu, m\u016f\u017ee agent poslat odkaz na ji\u017e p\u0159ipraven\u00fd \u010dl\u00e1nek. Jak spole\u010dnost roste a stejn\u011b tak i klienti, m\u011bl by se Help Desk roz\u0161i\u0159ovat o Knowledge Base, kter\u00fd by klient\u016fm poskytoval v\u0161echny informace, kter\u00e9 pot\u0159ebuj\u00ed.<\/span><\/p>\n

N\u011bkdy jen sb\u00edrka \u010dl\u00e1nk\u016f na webu nemus\u00ed sta\u010dit. V takov\u00e9m p\u0159\u00edpad\u011b byste m\u011bli m\u00edt dob\u0159e navr\u017eenou a dob\u0159e rozvinutou znalostn\u00ed b\u00e1zi, kter\u00e1 se snadno pou\u017e\u00edv\u00e1. Pokud toti\u017e klient informace na str\u00e1nk\u00e1ch nenajde, stejn\u011b se obr\u00e1t\u00ed na agenta.\u00a0<\/span><\/p>\n

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Jak vytvo\u0159it kvalitn\u00ed znalostn\u00ed b\u00e1zi<\/span><\/h2>\n

Je obt\u00ed\u017en\u00e9 shrom\u00e1\u017edit v\u0161echny po\u017eadovan\u00e9 znalosti, kter\u00e9 mohou b\u00fdt va\u0161im klient\u016fm u\u017eite\u010dn\u00e9 od za\u010d\u00e1tku interakce. Proto v\u00e1m nab\u00edz\u00edme p\u011bt jednoduch\u00fdch tip\u016f pro vytvo\u0159en\u00ed znalostn\u00ed b\u00e1ze od za\u010d\u00e1tku.\u00a0<\/span><\/p>\n

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Ur\u010dete strukturu<\/span><\/h3>\n

Po\u010det ot\u00e1zek, kter\u00e9 maj\u00ed va\u0161i z\u00e1kazn\u00edci, z\u00e1vis\u00ed p\u0159edev\u0161\u00edm na tom, kolik slu\u017eeb nebo produkt\u016f poskytujete\/prod\u00e1v\u00e1te. Prvn\u00ed radou p\u0159i budov\u00e1n\u00ed datab\u00e1ze je proto vytv\u00e1\u0159et sekce pro ka\u017ed\u00fd produkt nebo slu\u017ebu zvl\u00e1\u0161\u0165. T\u0159eba jak to vypad\u00e1 v Zendesku.\u00a0<\/span><\/p>\n

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Pokud m\u00e1te obchod s elektronikou a bylo by problematick\u00e9 vy\u010dlenit ka\u017ed\u00e9mu produktu samostatnou sekci, rozd\u011blte informace na str\u00e1nce podle nejobl\u00edben\u011bj\u0161\u00edch informac\u00ed. Vytvo\u0159te si nap\u0159\u00edklad na str\u00e1nk\u00e1ch blok pro \u010dasto kladen\u00e9 ot\u00e1zky, informace o doru\u010den\u00ed, platb\u011b nebo v\u00fdm\u011bn\u011b atd.<\/span><\/p>\n

Pokud mluv\u00edme o vizu\u00e1ln\u00ed slo\u017ece Knowledge base, pak byste m\u011bli v\u011bnovat pozornost tak\u00e9 n\u00e1sleduj\u00edc\u00edmu:\u00a0<\/span><\/p>\n

    \n
  • Pozoruhodn\u00fd vyhled\u00e1vac\u00ed panel v horn\u00ed \u010d\u00e1sti obrazovky<\/b>. Poskytn\u011bte z\u00e1kazn\u00edk\u016fm mo\u017enost vyhled\u00e1vat informace jako prohl\u00ed\u017ee\u010d.\u00a0<\/span><\/li>\n
  • Samostatn\u00fd blok pro \u010dasto kladen\u00e9 ot\u00e1zky<\/b>. Um\u00edst\u011bte jej do horn\u00ed \u010d\u00e1sti obrazovky nebo do jedn\u00e9 z prvn\u00edch sekc\u00ed.\u00a0<\/span><\/li>\n
  • Kontaktn\u00ed informace ve spodn\u00ed \u010d\u00e1sti obrazovky.<\/b> P\u0159idejte kontaktn\u00ed \u00fadaje na sv\u00e9 z\u00e1stupce podpory pro p\u0159\u00edpad, \u017ee by z\u00e1kazn\u00edk nemohl naj\u00edt odpov\u011b\u010f na svou ot\u00e1zku.<\/span><\/li>\n<\/ul>\n

     <\/p>\n

    Definujte ot\u00e1zky, na kter\u00e9 chcete odpov\u011bd\u011bt<\/span><\/h3>\n

    Prove\u010fte malou anal\u00fdzu nebo sb\u011br dat, abyste zjistili, kter\u00e9 ot\u00e1zky va\u0161e z\u00e1kazn\u00edky nejv\u00edce zaj\u00edmaj\u00ed. Za\u010dn\u011bte nejobl\u00edben\u011bj\u0161\u00edmi ot\u00e1zkami a pot\u00e9 p\u0159ejd\u011bte k t\u011bm nejm\u00e9n\u011b \u010dasto kladen\u00fdm. Chcete-li z\u00edskat informace o nej\u010dast\u011bj\u0161\u00edch ot\u00e1zk\u00e1ch, budete muset prov\u00e9st anal\u00fdzu v\u0161ech l\u00edstk\u016f a po\u017eadavk\u016f, kter\u00e9 p\u0159ich\u00e1zej\u00ed k va\u0161im z\u00e1kazn\u00edk\u016fm podpory. To je velmi obt\u00ed\u017en\u00e9 prov\u00e9st ru\u010dn\u011b, tak\u017ee pou\u017eijte funkci trend\u016f Zendesk. K identifikaci nej\u010dast\u011bji nav\u0161t\u011bvovan\u00fdch str\u00e1nek na va\u0161em webu m\u016f\u017eete pou\u017e\u00edt i dal\u0161\u00ed n\u00e1stroje.\u00a0<\/span><\/p>\n

    Chcete-li z\u00edskat p\u0159esn\u011bj\u0161\u00ed informace, svolejte sch\u016fzku s pracovn\u00edky z\u00e1kaznick\u00e9ho servisu a uve\u010fte, jak\u00e9 ot\u00e1zky nebo t\u00e9mata va\u0161e z\u00e1kazn\u00edky nejv\u00edce zaj\u00edmaj\u00ed.\u00a0<\/span><\/p>\n

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    Vytvo\u0159te princip psan\u00ed<\/span><\/h3>\n

    Obsah vytvo\u0159en\u00fd r\u016fzn\u00fdmi agenty bez spole\u010dn\u00e9 struktury nebo souboru pravidel m\u016f\u017ee b\u00fdt nekonzistentn\u00ed, chaotick\u00fd, nebo n\u00e1chyln\u00e9 k chyb\u00e1m. Chcete-li m\u00edt ve\u0161ker\u00fd materi\u00e1l na sv\u00e9m webu uspo\u0159\u00e1dan\u00fd, vytvo\u0159te pro ka\u017ed\u00fd nov\u00fd obsah kontroln\u00ed seznam, pr\u016fvodce nebo p\u0159ipravenou strukturu. Vytvo\u0159te jednotn\u00e1 pravidla psan\u00ed pro v\u0161echny a zahr\u0148te n\u00e1sleduj\u00edc\u00ed:\u00a0<\/span><\/p>\n

      \n
    • Pi\u0161te jednodu\u0161e a jasn\u011b. Sna\u017ete se ps\u00e1t informace co nejsrozumiteln\u011bj\u0161\u00edm jazykem bez pou\u017eit\u00ed odborn\u00e9 slovn\u00ed z\u00e1soby. P\u0159edstavte si, \u017ee d\u011btem vysv\u011btlujete l\u00e1tku.\u00a0<\/span><\/li>\n
    • P\u0159idejte ilustrace nebo sn\u00edmky obrazovky nejen pro vysv\u011btlen\u00ed, ale tak\u00e9 pro uk\u00e1zku.\u00a0<\/span><\/li>\n
    • Rozd\u011blte obsah pomoc\u00ed mezer a odstavc\u016f pro snadnou \u010ditelnost.\u00a0<\/span><\/li>\n
    • P\u0159idejte k materi\u00e1lu kl\u00ed\u010de SEO pro snadn\u00e9 vyhled\u00e1v\u00e1n\u00ed.<\/span><\/li>\n<\/ul>\n

      Nezapome\u0148te tak\u00e9 pomoc\u00ed aplikac\u00ed zkontrolovat, zda je materi\u00e1l naps\u00e1n spr\u00e1vn\u011b, a nezapome\u0148te materi\u00e1l p\u0159elo\u017eit do jazyk\u016f, kter\u00fdmi mluv\u00ed v\u011bt\u0161ina va\u0161ich z\u00e1kazn\u00edk\u016f.\u00a0<\/span><\/p>\n

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      P\u0159idejte \u010dleny pro pr\u00e1ci s Knowledge Base\u00a0<\/span><\/h3>\n

      Zendesk Knowledge Base m\u016f\u017ee a m\u011bla by b\u00fdt pravideln\u011b aktualizov\u00e1na. Identifikujte osoby odpov\u011bdn\u00e9 za to. Mohou to b\u00fdt va\u0161i z\u00e1stupci podpory, lid\u00e9 odpov\u011bdn\u00ed za obsah nebo zam\u011bstnanci, kte\u0159\u00ed se specializuj\u00ed na ur\u010dit\u00fd produkt nebo slu\u017ebu.\u00a0<\/span><\/p>\n

      Je skv\u011bl\u00e9, pokud m\u00e1te v t\u00fdmu copywritery nebo obsahov\u00e9 mana\u017eery. Pokud ano, m\u016f\u017eete materi\u00e1l udr\u017eovat aktu\u00e1ln\u00ed a p\u0159id\u00e1vat na str\u00e1nky \u010derstv\u00e9 informace.\u00a0<\/span><\/p>\n

       <\/p>\n

      Publikov\u00e1n\u00ed a aktualizace obsahu<\/span><\/h3>\n

      Znalostn\u00ed b\u00e1ze nen\u00ed blogov\u00fd web, kam neust\u00e1le pot\u0159ebujete p\u0159id\u00e1vat informace nebo nov\u00e9 \u010dl\u00e1nky. P\u0159esto je nutn\u00e9 hl\u00eddat relevanci informac\u00ed na str\u00e1nk\u00e1ch nebo p\u0159id\u00e1vat relevantn\u00ed materi\u00e1ly. Je tak\u00e9 nutn\u00e9 postarat se o povinn\u00e9 technick\u00e9 sou\u010d\u00e1sti va\u0161\u00ed Znalostn\u00ed b\u00e1ze, konkr\u00e9tn\u011b:\u00a0<\/span><\/p>\n

        \n
      • M\u00edt AI pro optimalizaci \u00fadr\u017eby a objevov\u00e1n\u00ed pot\u0159ebn\u00fdch zdroj\u016f.\u00a0<\/span><\/li>\n
      • Schopnost spravovat obsah, pr\u016fb\u011b\u017en\u011b aktualizovat relevantn\u00ed informace.\u00a0<\/span><\/li>\n
      • Anal\u00fdzy a zp\u011btn\u00e1 vazba, abyste pochopili, jak m\u016f\u017eete zlep\u0161it sv\u016fj produkt nebo \u010demu va\u0161i z\u00e1kazn\u00edci na webu nejv\u00edce v\u011bnuj\u00ed pozornost.<\/span><\/li>\n<\/ul>\n

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        3 tipy pro optimalizaci znalostn\u00ed b\u00e1ze<\/span><\/h2>\n

        Abyste se vyhnuli \u00faskal\u00edm p\u0159i vytv\u00e1\u0159en\u00ed prvn\u00ed znalostn\u00ed b\u00e1ze p\u0159edem, vyu\u017eijte t\u0159i jednoduch\u00e9 tipy od Zendesk a Cloudfresh.<\/span><\/p>\n

         <\/p>\n

        1.Vytvo\u0159te kategorie pod produkty.<\/b> Uspo\u0159\u00e1d\u00e1n\u00ed informac\u00ed o va\u0161ich produktech nebo slu\u017eb\u00e1ch m\u016f\u017ee b\u00fdt pro va\u0161e z\u00e1kazn\u00edky matouc\u00ed. Pokud sv\u00fdm klient\u016fm poskytujete \u0161irokou \u0161k\u00e1lu slu\u017eeb, pak se klienti p\u0159i hled\u00e1n\u00ed pot\u0159ebn\u00fdch informac\u00ed na va\u0161em webu ztrat\u00ed.\u00a0<\/span><\/p>\n

        Vytvo\u0159te pro sv\u00e9 produkty samostatn\u00e9 kategorie, aby z\u00e1kazn\u00edk rychleji na\u0161el informace, kter\u00e9 pot\u0159ebuje. Sv\u00fdm z\u00e1kazn\u00edk\u016fm tak poskytnete jedine\u010dn\u00fd z\u00e1\u017eitek p\u0159i z\u00edsk\u00e1v\u00e1n\u00ed podpory. Ke sv\u00e9 znalostn\u00ed b\u00e1zi m\u016f\u017eete tak\u00e9 p\u0159ipojit chatbota zalo\u017een\u00e9ho na um\u011bl\u00e9 inteligenci.\u00a0<\/span><\/p>\n

        2. Pou\u017e\u00edvejte analytiku<\/b>. Anal\u00fdzy znalostn\u00ed b\u00e1ze mohou d\u00e1t va\u0161im z\u00e1stupc\u016fm podpory v\u011bd\u011bt, kde p\u0159idat, aktualizovat nebo nahradit informace. N\u011bkter\u00e9 probl\u00e9my mohou p\u0159i vytv\u00e1\u0159en\u00ed znalostn\u00ed b\u00e1ze chyb\u011bt a anal\u00fdzy to mohou uk\u00e1zat.\u00a0<\/span><\/p>\n

        Ke zji\u0161t\u011bn\u00ed chyb\u011bj\u00edc\u00edch informac\u00ed na webu m\u016f\u017eete pou\u017e\u00edt n\u00e1stroj Zendesk Cues. S AI (um\u011bl\u00e1 inteligence) mohou va\u0161i pracovn\u00edci podpory snadno naj\u00edt informa\u010dn\u00ed mezery na va\u0161\u00ed str\u00e1nce.\u00a0<\/span><\/p>\n

        3. Vytvo\u0159te intuitivn\u00ed navigaci<\/b>. Va\u0161i z\u00e1kazn\u00edci cht\u011bj\u00ed rychle naj\u00edt odpov\u011bdi na sv\u00e9 ot\u00e1zky. Tuto p\u0159\u00edle\u017eitost jim m\u016f\u017eete poskytnout vytvo\u0159en\u00edm nejpohodln\u011bj\u0161\u00ed a nejp\u0159ehledn\u011bj\u0161\u00ed navigace na webu. Za\u010dn\u011bte s nejobl\u00edben\u011bj\u0161\u00edmi dotazy a rozd\u011blte informace p\u0159ehledn\u011b do sekc\u00ed. A nezapome\u0148te na tla\u010d\u00edtko zp\u011btn\u00e9 vazby na str\u00e1nk\u00e1ch podpory.\u00a0<\/span><\/p>\n

         <\/p>\n

        Vylep\u0161ete svou znalostn\u00ed b\u00e1zi a udr\u017eujte ji \u010derstvou<\/span><\/h2>\n

        Kvalitn\u00ed znalostn\u00ed b\u00e1ze vy\u017eaduje neust\u00e1lou aktualizaci a vylep\u0161ov\u00e1n\u00ed materi\u00e1l\u016f na va\u0161em webu. Chcete-li zlep\u0161it svou str\u00e1nku podpory, m\u016f\u017eete pou\u017e\u00edt metriky, jako jsou zobrazen\u00ed str\u00e1nek, m\u00edra uzav\u0159en\u00ed str\u00e1nek atd., abyste zjistili, kter\u00fd materi\u00e1l je popul\u00e1rn\u011bj\u0161\u00ed. Za\u010dn\u011bte v mal\u00e9m a vytvo\u0159te n\u011bkolik \u010dl\u00e1nk\u016f, kter\u00e9 pova\u017eujete za nejnutn\u011bj\u0161\u00ed.\u00a0<\/span><\/p>\n

        Rozv\u00edjen\u00edm sv\u00fdch z\u00e1kaznick\u00fdch slu\u017eeb rozv\u00edj\u00edte sv\u016fj vztah se sv\u00fdmi z\u00e1kazn\u00edky. Nezanedb\u00e1vejte tedy \u017e\u00e1dnou p\u0159\u00edle\u017eitost pomoci. Pro kvalitn\u00ed z\u00e1kaznick\u00fd servis vyu\u017eijte CRM syst\u00e9m Zendesk. Pom\u016f\u017ee v\u00e1m rychle vy\u0159\u00eddit dotazy z\u00e1kazn\u00edk\u016f a p\u0159izp\u016fsobit va\u0161i znalostn\u00ed b\u00e1zi. V p\u0159\u00edpad\u011b jak\u00fdchkoli dotaz\u016f ohledn\u011b pr\u00e1ce s platformou Zendesk kontaktujte Cloudfresh. T\u00fdm Cloudfresh je jedine\u010dn\u00fdm odborn\u00fdm centrem pro Google Cloud, Zendesk a Asana. Pro tyto produkty v\u00e1m m\u016f\u017eeme poskytnout n\u00e1sleduj\u00edc\u00ed slu\u017eby:\u00a0<\/span><\/p>\n

          \n
        • P\u0159izp\u016fsoben\u00ed;<\/span><\/li>\n
        • Rozvoj;<\/span><\/li>\n
        • Integrace;<\/span><\/li>\n
        • \u0160kolen\u00ed;<\/span><\/li>\n
        • Licence;<\/span><\/li>\n
        • Podpora.<\/span><\/li>\n<\/ul>\n

          Na\u0161i specialist\u00e9 v\u00e1m pomohou optimalizovat va\u0161i IT infrastrukturu, vyvinout integrace pro lep\u0161\u00ed interoperabilitu syst\u00e9m\u016f a pomohou vytvo\u0159it zcela nov\u00e9 struktury a procesy pro va\u0161e t\u00fdmy, zat\u00edmco na\u0161e centrum podpory v\u00e1m poskytne tu nejlep\u0161\u00ed z\u00e1kaznickou zku\u0161enost! <\/span><\/p>\n

           <\/p>","protected":false},"excerpt":{"rendered":"

            Ka\u017ed\u00e1 firma, kter\u00e1 se nep\u0159est\u00e1v\u00e1 neust\u00e1le vyv\u00edjet, \u010del\u00ed stejn\u00e9mu probl\u00e9mu \u2013 pot\u0159eb\u011b pokro\u010dilej\u0161\u00ed a pohotov\u011bj\u0161\u00ed slu\u017eby podpory. Z\u00e1rove\u0148 CRM syst\u00e9m za\u010d\u00edn\u00e1 dost\u00e1vat st\u00e1le v\u00edce l\u00edstk\u016f s dotazy na agenty a to p\u0159\u00edmo ovliv\u0148uje zv\u00fd\u0161en\u00fd stres odd\u011blen\u00ed podpory. N\u011bkte\u0159\u00ed z\u00e1kazn\u00edci kladou jednoduch\u00e9, kr\u00e1tk\u00e9 ot\u00e1zky, jin\u00ed vy\u017eaduj\u00ed podrobn\u00e9 vysv\u011btlen\u00ed. Pokud jste se pr\u00e1v\u011b sezn\u00e1mili s prac\u00ed […]<\/p>\n","protected":false},"author":18,"featured_media":6030,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[3,147],"tags":[],"class_list":["post-5345","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-blog","category-zendesk-articles"],"_links":{"self":[{"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/posts\/5345","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/comments?post=5345"}],"version-history":[{"count":0,"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/posts\/5345\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/media\/6030"}],"wp:attachment":[{"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/media?parent=5345"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/categories?post=5345"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/tags?post=5345"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}