{"id":2581,"date":"2020-01-30T17:13:26","date_gmt":"2020-01-30T14:13:26","guid":{"rendered":"https:\/\/cloudfresh.com\/ua\/?p=2581"},"modified":"2026-04-27T18:19:03","modified_gmt":"2026-04-27T15:19:03","slug":"google-cloud-launches-premium-support-service","status":"publish","type":"post","link":"https:\/\/cloudfresh.com\/cs\/blog\/google-cloud-uvadi-na-trh-premiovou-podporu\/","title":{"rendered":"Google Cloud uv\u00e1d\u00ed na trh pr\u00e9miovou podporu"},"content":{"rendered":"

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\u201eRoz\u0161\u00ed\u0159en\u00edm nab\u00eddky, nav\u00fd\u0161en\u00edm po\u010dtu funkc\u00ed a pokryt\u00ed a p\u0159id\u00e1n\u00edm mission-critical podpory, Google Cloud uzn\u00e1v\u00e1, \u017ee z\u00e1kazn\u00edci d\u016fv\u011b\u0159uj\u00ed sv\u00fdm nejd\u016fle\u017eit\u011bj\u0161\u00edm syst\u00e9m\u016fm od spole\u010dnosti Google a poskytuje jim proto pr\u00e9miovou \u00farove\u0148 podpory, aby tak zajistil plynul\u00fd chod,\u201c \u0159\u00edk\u00e1 Aric Bandy , prezident spole\u010dnosti Agosto, partner spole\u010dnosti Google Premier.<\/span><\/i><\/p>\n

Partne\u0159i uv\u00e1d\u011bj\u00ed, \u017ee nov\u00e1 nab\u00eddka podpory Google Cloud Premium jim pom\u016f\u017ee zv\u00fd\u0161it hodnotu podpory pro z\u00e1kazn\u00edky, dosud dostupnou prost\u0159ednictv\u00edm programu technick\u00e9 spr\u00e1vy \u00fa\u010dtu poskytovatele cloudu.<\/span><\/p>\n

Google Cloud zavedl pr\u00e9miovou podporu pro \u0159e\u0161en\u00ed kritick\u00fdch pot\u0159eb sv\u00fdch velk\u00fdch firemn\u00edch z\u00e1kazn\u00edk\u016f s 15minutov\u00fdmi c\u00edlov\u00fdmi \u010dasy odezvy, 24×7, pro p\u0159\u00edpady s nejvy\u0161\u0161\u00ed prioritou. Nov\u00e1 slu\u017eba bude roz\u0161\u00ed\u0159ena tak\u00e9 prost\u0159ednictv\u00edm partner\u016f Google Cloud<\/a>, kte\u0159\u00ed mohou nab\u00eddku d\u00e1le prod\u00e1vat.<\/span><\/p>\n

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\u201eJako z\u00e1kazn\u00edkovi Premium Support budou va\u0161e p\u0159\u00edpady \u0159e\u0161eny p\u0159\u00edmo s odborn\u00edky, kte\u0159\u00ed rozum\u011bj\u00ed jedine\u010dnosti va\u0161\u00ed sb\u00edrky aplikac\u00ed, architektury a implementa\u010dn\u00edch podrobnost\u00ed,\u201c uvedl v blogu Atul Nanda, viceprezident cloudov\u00e9 podpory Google Cloud . “Tento t\u00fdm bude spolupracovat s technick\u00fdm mana\u017eerem va\u0161eho \u00fa\u010dtu, aby v\u00e1m poskytl podporu na m\u00edru zam\u011b\u0159enou z\u00e1kazn\u00edkovi s je\u0161t\u011b rychlej\u0161\u00edm \u0159e\u0161en\u00edm p\u0159\u00edpad\u016f, v\u00edce personalizovan\u00fdmi slu\u017ebami a vy\u0161\u0161\u00ed spokojenost\u00ed z\u00e1kazn\u00edk\u016f.”<\/span><\/p>\n

Podle Nandy, Google Cloud navrhl Premium Support tak, aby pomohl zajistit soudr\u017enost pl\u00e1n\u016f podpory pro Google Cloud Platform<\/a> (GCP) a Google Workspace<\/a> (ex. G Suite). Mezi dal\u0161\u00ed funkce pat\u0159\u00ed n\u00e1stroj API pro spr\u00e1vu p\u0159\u00edpad\u016f, kter\u00fd integruje syst\u00e9my z\u00e1kazn\u00edk\u016f a Google Cloud, kontroly provozn\u00edho stavu a zjednodu\u0161en\u00e9 modely stanovov\u00e1n\u00ed cen. Na webov\u00e9 str\u00e1nce podpory slu\u017eby Google Cloud jsou uvedeny tyto p\u0159\u00edklady cen: souhrnn\u00e1 cena, kter\u00e1 zahrnuje z\u00e1kladn\u00ed poplatek 150 000 USD ro\u010dn\u011b plus 4 procenta \u010dist\u00fdch v\u00fddaj\u016f z\u00e1kazn\u00edka na GCP a 4 procenta z jeho v\u00fddaj\u016f na Google Workspace (ex. G Suite); nebo z\u00e1kladn\u00ed poplatek 150 000 $ ro\u010dn\u011b plus 4 procenta \u010dist\u00fdch v\u00fddaj\u016f z\u00e1kazn\u00edka na GCP nebo Google Workspace (ex. G Suite) pro z\u00e1kazn\u00edky pouze GCP nebo Google Workspace (ex. G Suite).<\/span><\/p>\n

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Podle Aric Bandyho, prezidenta Agosto- v\u00fdvojov\u00e9 spole\u010dnosti zalo\u017een\u00e9 v Minneapolis, cloudov\u00e9 slu\u017eby a nab\u00eddka Premium Support je dal\u0161\u00edm p\u0159\u00edkladem toho, jak Google Cloud vych\u00e1z\u00ed vst\u0159\u00edc sv\u00fdm z\u00e1kazn\u00edk\u016fm.\u00a0<\/span><\/p>\n

“Mnoho na\u0161ich GCP z\u00e1kazn\u00edk\u016f vyu\u017e\u00edv\u00e1 slu\u017eby Google TAM, ale jejich podpora je vy\u0161\u0161\u00ed ne\u017e poskytovan\u00e9 slu\u017eby TAM,” \u0159ekl Bandy. \u201eRoz\u0161\u00ed\u0159en\u00edm nab\u00eddky, nav\u00fd\u0161en\u00edm po\u010dtu funkc\u00ed a pokryt\u00ed a p\u0159id\u00e1n\u00edm mission critical podpory, spole\u010dnost Google <\/span>uzn\u00e1v\u00e1<\/span>, \u017ee z\u00e1kazn\u00edci d\u016fv\u011b\u0159uj\u00ed sv\u00fdm nejd\u016fle\u017eit\u011bj\u0161\u00edm syst\u00e9m\u016fm u spole\u010dnosti Google a ta jim poskytuje pr\u00e9miovou linii podpory, aby zajistila bezprobl\u00e9mov\u00fd chod.\u201c<\/span><\/p>\n

David Cutter, \u0159editel marketingu v Restonu, Dito se s\u00eddlem v USA, uvedl, \u017ee slu\u017eby Premium Support demonstruj\u00ed \u201epokra\u010duj\u00edc\u00ed zam\u011b\u0159en\u00ed Google Cloudu na zlep\u0161ov\u00e1n\u00ed a umo\u017e\u0148ov\u00e1n\u00ed co nejlep\u0161\u00edch z\u00e1\u017eitk\u016f pro z\u00e1kazn\u00edky\u201c.<\/span><\/p>\n

\u201eRovn\u011b\u017e n\u00e1m umo\u017e\u0148uj\u00ed roz\u0161\u00ed\u0159it schopnost podporovat v\u011bt\u0161\u00ed a slo\u017eit\u011bj\u0161\u00ed z\u00e1kazn\u00edky po cel\u00e9m sv\u011bt\u011b prost\u0159ednictv\u00edm l\u00e9pe slad\u011bn\u00e9ho p\u0159\u00edstupu k technick\u00fdm prost\u0159edk\u016fm ve slu\u017eb\u011b Google Cloud,\u201c \u0159ekl Cutter, jeho\u017e spole\u010dnost poskytuj\u00edc\u00ed cloudov\u00e9 poradenstv\u00ed a slu\u017eby a je Premier Partnerem Google Cloud. “V\u017edy v\u00edt\u00e1me p\u0159id\u00e1n\u00ed nov\u00fdch program\u016f zam\u011b\u0159en\u00fdch na z\u00e1kazn\u00edka, kter\u00e9 n\u00e1m umo\u017e\u0148uj\u00ed dod\u00e1vat na\u0161im z\u00e1kazn\u00edk\u016fm v\u011bt\u0161\u00ed hodnotu.”<\/span><\/p>\n

Z\u00e1kazn\u00edci Premium Support z\u00edskaj\u00ed n\u00e1hledy nov\u00fdch produkt\u016f a\u017e 20 i v\u00edce m\u011bs\u00edc\u016f p\u0159ed jejich uveden\u00edm na trh a mohou m\u00edt p\u0159\u00edstup k testovan\u00fdm produkt\u016fm v beta verz\u00edch.<\/span><\/p>\n

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  \u201eRoz\u0161\u00ed\u0159en\u00edm nab\u00eddky, nav\u00fd\u0161en\u00edm po\u010dtu funkc\u00ed a pokryt\u00ed a p\u0159id\u00e1n\u00edm mission-critical podpory, Google Cloud uzn\u00e1v\u00e1, \u017ee z\u00e1kazn\u00edci d\u016fv\u011b\u0159uj\u00ed sv\u00fdm nejd\u016fle\u017eit\u011bj\u0161\u00edm syst\u00e9m\u016fm od spole\u010dnosti Google a poskytuje jim proto pr\u00e9miovou \u00farove\u0148 podpory, aby tak zajistil plynul\u00fd chod,\u201c \u0159\u00edk\u00e1 Aric Bandy , prezident spole\u010dnosti Agosto, partner spole\u010dnosti Google Premier. Partne\u0159i uv\u00e1d\u011bj\u00ed, \u017ee nov\u00e1 nab\u00eddka podpory Google Cloud […]<\/p>\n","protected":false},"author":18,"featured_media":124301,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[3,97],"tags":[],"class_list":["post-2581","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cloud-blog","category-google-cloud"],"_links":{"self":[{"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/posts\/2581","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/users\/18"}],"replies":[{"embeddable":true,"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/comments?post=2581"}],"version-history":[{"count":0,"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/posts\/2581\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/media\/124301"}],"wp:attachment":[{"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/media?parent=2581"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/categories?post=2581"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cloudfresh.com\/cs\/wp-json\/wp\/v2\/tags?post=2581"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}